Work Director 2 in Eagan, Minnesota | DiversityInc Careers
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Work Director 2

Job Description

Our foundation for success can be summarized in three beliefs:
Our product is service.
Our value added is financial advice and guidance.
Our competitive advantage is our people. It all begins with outstanding talent.

In Consumer Lending, we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

The Consumer Lending team includes Home Lending, Personal Lending, and Dealer Services, including the professional services teams that partner with these businesses and other key partners.

Join the #1 Mortgage originator and servicer (Source: Inside Mortgage Finance)

Our Capital Markets team manages the interest rate and operational risks associated with the origination, sale and servicing of mortgage loans, and provides liquidity for the mortgage assets originated by Wells Fargo.

The Wells Fargo Capital Markets Document Management team is seeking a highly qualified and dynamic Work Director 2 in Eagan, MN. This Work Director 2 will play a critical role on the Single Document Imaging Team by taking accountability for the Foreclosure Team and their processes from receipt of work to resolution and closure. The Work Director will ensure that workflow processes and procedures are efficient and effective to ensure the team’s work is completed on time and accurately by planning, coordinating, balancing, and monitoring the daily activities of the team members and making adjustments as needed.

You will act as a subject matter expert (SME) on the Single Document Imaging process and the first line of defense for any escalated issues or questions from the team, business partners, or management. Communication skills are critical in this role. You must be able to identify and mitigate risk. Internal auditing, team member coaching, and continuous process improvement will also be expected of this Work Director.

Our ideal candidate will have core disciplines including team member engagement, high expectations, and attention to detail. We desire applicants with previous successful experience in the areas of training, leadership, SME, project management, process improvement, and/or similarly related skills.

Duties may include but are not limited to:
•Monitoring work in progress and making adjustments as needed
•Performing in-depth research on loans
•Providing feedback and training to staff
•Providing input to supervisors on staff performance
•Representing the unit at meetings
•Project work
•Handling escalated issues
•Identify opportunities for process improvement
•Act as a mentor and first point of escalation for team members
•Creating, editing, and maintaining job aids, department process documentation, etc.

This is a second shift position. Hours are 3:30PM-12:00AM, Monday through Friday. They are not flexible.

**Please note that posting duration may be shortened based on job seeker volume. **

Required Qualifications

  • 3+ years of operations experience

Desired Qualifications

  • Ability to coordinate multiple tasks and distribute complex work
  • Effective organizational, multi tasking, and prioritizing skills
  • Quality review skills
  • Leadership experience including training and providing performance feedback to staff/managers
  • Excellent verbal, written, and interpersonal communication skills
  • Basic Microsoft Office skills

Other Desired Qualifications

•Ability to coordinate multiple tasks and distribute complex work
•Effective organizational, multi tasking, and prioritizing skills
•Quality review skills
•Leadership experience including training and providing performance feedback to staff/managers
•Excellent verbal, written, and interpersonal communication skills
•Basic Microsoft Office skills
•Mortgage operations experience
•Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
•Ability to identify potential operational issues and legal risks
•Knowledge and understanding of process flow or procedure writing
•Good attention to detail and accuracy skills
•Experience managing a pipeline of work from assignment to completion
•Solid problem solving skills
•Ability to lead, train, and provide feedback to staff and corresponding managers
•Ability to develop partnerships and collaborate with other business and functional areas
•Knowledge and understanding of project management methodologies: process improvements, continuous improvement, or LEAN
•Experience reading, analyzing, and interpreting mortgage/financial documents
•Knowledge and understanding of imaging solutions or document management processes
•Ability to navigate multiple computer systems, applications, and utilize search tools to find information
•Previous successful experience in a Work Director, Team Lead, or subject matter expert (SME) role
•Previous experience transitioning paper based financial documents to electronic formats, including imaging paper files, indexing documents to image repositories, lifting data from documents and shipping functions

Job Expectations

  • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.