Web Enrollment Technical Lead in Dresher, PA | DiversityInc Careers
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Web Enrollment Technical Lead

About the position

The Enrollment Solutions Center (ESC) is a Group Insurance team offering operational support for Voluntary customer enrollment events. The ESC’s focus is to successfully increase GI’s voluntary participation by providing educational enrollment materials, setting up enrollment sites for customers and their employees and offering administrative support services for customers through their enrollment periods.

The Enrollment Technical Lead will be responsible for completing a varying degree of enrollment activities with little to no supervision. This works includes, but is not limited to managing the ESC pipeline of enrollment activity for web and paper enrollments. Validating, creating, and defining standard operating procedures for the ESC Processors. The position is the primary trainer for ESC team for both paper and web enrollment processes, and will lead monthly coaching sessions with all processors. The Technical Lead will be responsible for working with our various business control partners to identify potential risks and establish controls to mitigate those risks. They will work on system enhancements, process mapping, and many other tasks in support of the business.

The position requires a minimum of 5 years of insurance operation and administration experience.

The position regularly interacts with internal customers, i.e. representatives and business leads in Distribution, Product, Operations, IT, legal, compliance, and risk management. Interactions typically relate to providing solutions and guidance to business leads to make business decisions. The position acts as a SME in terms of both paper and web enrollment processes. The position is given the discretion to make recommendation on behalf of the department. If a change in process or capital expenditure is required, the position must seek management approval at the corresponding level.

The position also interacts with an outside vendor. The position works in partnership with the vendor to define process requirements and oversees process improvements. Any changes that require a capital expenditure require appropriate signing approval from management at the corresponding level.

  • Bachelor degree or relevant level of experience preferred.
  • Minimum of 5 years of insurance operation and administration experience or equivalent.
  • Minimum of 5 years experience supporting life products and advanced products such as Group Universal and Group Variance Universal Life insurance, preferred.
  • Subject matter expertise of web enrollment administration platforms and supporting processes.
  • Experience performing research and analysis initiatives targeted at determining the scope and root cause of an issue.
  • Experience identifying solutions and presenting recommendations to leadership.
  • Experience creating and preforming system and process user acceptance testing.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.