Technical Analyst II in North Hills, New York | DiversityInc Careers
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Technical Analyst II


As part of the Cox Automotive Enterprise Platforms Sales and Service Technology team, the Salesforce Business Analyst position is responsible for driving and supporting both short and long term business solutions for (ATC) and Kelley Blue Book (KBB) Sales and\or Service teams. They will help identify and evaluate opportunities in the market place for continued optimization and collaborate to create the successful design and delivery of solutions in the platform. This position will report to the Senior Manager, Cox Automotive Enterprise Platforms Sales and Service Technology to ensure alignment in vision, mission and strategy with ATG’s strategic goals and objectives.


  • Work with Product Owner teams to provide business solutions in
  • Understand and support the Cox Automotive, ATC and KBB business strategies for Sales and Service
  • Adhere to and promotes Enterprise Platforms processes in all activities
  • Provides process leadership for sales, service and marketing functions in the assigned portfolio 
  • Provide business guidance to help shape business visions and strategies for developing and\or improving processes and efficiencies
  • Understand engagement model and processes of each business unit within the assigned portfolio
  • Maintain relationships with business and IT stakeholders within each business unit of the assigned portfolio
  • Collaborate with SFDC Administrators to prepare the solution specification document, which represents the necessary documentation and solution design for implementation on the SFDC platform
  • Create and maintain a backlog of user stories for the SFDC Development Team
  • Document solutions within the team’s Agile management tool
  • Provide guidance in the development of user acceptance test cases and results for user stories
  • Lead proposed solution review sessions with Enterprise Platforms peers and leadership
  • Lead concise and focused client-facing demonstrations and capabilities education sessions with management and executive stakeholders 
  • Provide leadership to grow and improve the practice within Cox Automotive 
  • Ongoing development in knowledge of the platform and solution delivery using the platform
  • Champion SFDC best practice throughout the organization
  • Champion SFDC community growth throughout the organization
  • Participate and contribute to the Cox Enterprises SFDC community events and meetings

Critical Success Factors for Role

  • Able to successfully decompose complex business problems into iteratively delivered solutions
  • Able to define solutions that implement the minimum level of functionality to meet the current business requirement yet enable low cost future extensibility
  • Operate in an organized and professional manner 
  • Overall results, measured by business partner satisfaction and perceptions
  • Quality of results, measured by simplicity and effectiveness of solutions
  • Strategic alignment with Enterprise Platforms and corporate direction
  • Demonstrates maturity and leadership
  • Be perceived as a trusted business partner and sales and service technologies thought leader
  • Able to resist the common desire to solution “on the fly”
  • Able to consistently manage customer expectations and satisfy key information requests with well thought out and timely responses



  • Bachelors Degree preferred
  • 6+ years of CRM experience (, MS Dynamics, Siebel, etc.)
  • 8+ years of experience in working with Sales and Customer Service organizations in a strategy, project management, or consulting role required; preferably in a like environment 
  • Proven ability to build strong trusted working relationships with internal and external business partners and executive level management; influencing without authority
  • Proven critical communication skills
  • 3+ years’ experience in consulting experience in a like environment is preferred.
  • 2+ years’ experience working in Agile environments is preferred
  • Experience working and collaborating on projects across departments, business units and with varying levels of management
  • Proven experience gathering and translating feedback into actionable items to address the business needs 
  • Clear and effective written, verbal and listening skills.
  • Ability to multitask effectively.

About Cox Automotive


Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit


Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Organization: Cox Automotive

Primary Location: US-NY-North Hills-3400 New Hyde Park Rd

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 5 % of the Time

Schedule: Full-time

Unposting Date: OngoingAdvertisement