Team Lead in San Francisco, California | DiversityInc Careers
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Team Lead

Team Lead

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

The Team Lead is responsible for overseeing all manner of operations including weekly/monthly reporting, client insight requests, conflict resolution, candidate screenings, promotional development, process updates, Shift Lead communications, resource management, and client / incubation relations. The Project Team Lead is accountable for attending weekly meetings with different client members to plan and coordinate team-wide process updates, product launches, and the resulting feedback reporting for project value creation. Communication between the project team members and the client is essential and a key component of the role.

The Team Lead will have the following responsibilities:

  • Meeting metrics/SLAs
  • Improve operating efficiency
  • Managing team/Developing people
  • Developing relationship with client counterparts
  • Managing contract terms and conditions
  • Coordinate and manage assigned capability roles
  • Makes independent decisions, which have major day-to-day impact in area of responsibility, and may influence direction of other areas.