Supervisor, Nursing Clinical Support in Totowa, New Jersey | DiversityInc Careers

Supervisor, Nursing Clinical Support

Job DescriptionAre you an innovator self-starter? Do you want to make a difference? Are you in search of a challenge? If you feel this describes you, please read about our company and position below! CVS Health is an American retail pharmacy and healthcare company headquartered in Woonsocket, Rhode Island. CVS Health has numerous successes and accomplishments. We are the #7 revenue company on the Fortune 500 list. We have over 9700 retail locations throughout the US, Puerto Rico and Brazil and employee over 250K employees. We are a creative company that is trying to reinvent pharmacy to help people on their path to better health.

As the Supervisor, Nursing Clinical Support you are responsible for monitoring and ensuring the clinical support staff completes their assignments within the nursing team to meet internal and external customer needs. We're looking for a dynamic leader with excellent communication skills, both written and verbal, time management skills, and proficient computer skills.

- You will apply appropriate ethical, legal, confidentiality, and advocacy principles to the planning and delivery of patient care.

- You will develop and recommend changes as necessary to ensure effective and efficient communication among infusion team.

- You will lead the implementation and evaluation of new and existing processes.

- You will execute plans of action to achieve clinical department goals.

- You will ensure successful communication occurs to the primary nurse case managers regarding schedule changes, schedule confirmation, authorization tracking, and new start of care assignments.

- You will monitor team activities that ensure timely follow up with nurses and agencies on completion of nursing-related documentation and plan of treatment orders according to Coram policies and procedures.

- You will support the territory management plan and push the team to utilize the territory management plan in collaboration with the Nurse Manager/Supervisor.

- You will respond to customer inquiries and resolves patient complaints. (Customer is internal and external). Communicates timely issues that require a nurse or pharmacist.

- You will document all communications in the patient clinical chart and obtains co-signatures from a nurse or pharmacist that relate to patient care.

- You will retrieve on-call messages each morning and reviews on-call printout at the daily morning meeting.

- You will supervise the activities of subordinate staff.

- You will provide direction and guidance in work assignments.

- You will provide timely coaching and feedback to staff.

- You will make certain assignments are completed accurately, efficiently, and timely.

- You will hire, coach, and conduct performance appraisals.

- You will perform other duties and responsibilities as assigned.Required Qualifications- 3+ years related experience with 1+year of supervisory experience or demonstrated record of progressive responsibilities or achievements.Preferred QualificationsSee required qualificationsEducation- Bachelors Degree preferred. Will accept one year of related work experience for each year of college not attained in addition to required years of experience.Business OverviewCoram CVS/specialty infusion services is a leading national provider of specialty home infusion and specialty pharmacy services. The integration of Coram into CVS Health enables the company to offer enhanced, comprehensive infusion services; expanded payer access; and a national network of more than 85 locations, including 65 ambulatory infusion suites. Providing infusion therapies and services to over 20,000 patients each month, Coram cares for patients through all phases of their healthcare continuum including clinical and compliance monitoring, and individual patient counseling. CVS Health, through our unmatched breadth of service offerings, is the nation’s largest pharmacy health care provider transforming the delivery of health care services in the U.S. Our energetic and service-oriented colleagues embrace fresh ideas, new perspectives, a diversity of experiences, and a dedication to service to meet the needs of the many people and businesses relying on us each day.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: