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Strategy Consultant 2 - Design Strategist

Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience. 

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. 

Enterprise Finance & Information Technology offers technology and services that exceed Wells Fargo customers’ expectations and directly enable them to succeed financially. We interact with customers more than 12 billion times a year through in-store, online, ATM, and telephone transactions. We impact customers directly, through systems availability and security, as well as indirectly, through our business partners who offer and deliver a myriad of products and services that meet customers’ financial needs. We provide a competitive advantage for the company through excellence in fundamentals, integrated partnerships, and our talented and engaged team members.

Let’s talk about building a rewarding career

You’ve got the passion. You’ve got the skills. Now you just need the right opportunity. At Wells Fargo, you’ll have the chance to join a team of smart and talented people who share the same values. Our diverse lines of business offer a world of opportunity to expand your capabilities and advance your career. We invest in our people and provide a supportive environment in which to learn and grow.

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.8 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through 8,700 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 36 countries to support customers who conduct business in the global economy. With approximately 265,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 30 on Fortune’s 2015 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Wells Fargo perspectives are also available at Wells Fargo Blogs and Wells Fargo Stories.

Enterprise Transformation Services (ETS) partners across the company providing a continuum of strategic services and foundational capabilities to catalyze transformation. Leveraging our expertise, we identify, champion, and develop fundamentally new ways of working.

Part of ETS, the Strategic Design practice is an internal consultancy partners with teams to tackle open-end challenges, and cultivate innovative ways of working across the enterprise. We’re a small, diverse, intrapreneurial team with an awesome culture. The seven people making up the team bring their experience from consulting (IDEO, Comrade, Deloitte), academia (CCA, Stanford), and the corporate world (Wells Fargo, Autodesk etc.).  We are looking for a Design Strategist with expertise in consulting and design to collaborate on projects that create change in context of a large organization.

Some recent projects include developing a new point of view for key customer segments for corporate strategy, helping multiple teams form a new internal integrated organization, as well as prototyping and testing product/service concepts with users and advising on iterative approach to product development.  

KEY JOB RESPONSIBILITIES (ESSENTIAL POSITION FUNCTIONS):

  • Collaborate on projects addressing adaptive business challenges using Strategic Design Thinking problem-solving methods, mindset and toolkit. Participate in scoping, framing and tackling complex, ambiguous challenges across different domains and businesses

This role requires a person with a wealth of independent thinking, comfort with ambiguity, curiosity and an entrepreneurial/learning mindset. Self-motivated and flexible, this person will be adept at both creative and analytical thinking, excited by the possibility of introducing new things and fostering change in the context of a large organization. 

A Successful Candidate Will Demonstrate:

  • Experience with design-led problem solving, and end-to-end design process skills (ex. design research, ideation, prototyping, testing and visual communication). A proven track record of developing products, services and/or strategies with a design process, and successfully consulting across functions
  • Competency in design skills (ex. Design Research; Synthesis, Storytelling, Facilitation, Concept Development, Service Design, Visual and Communication Design, Prototyping)
  • Consulting & collaboration: Ability and confidence to collaborate with colleagues within and  outside the team. Provoke and engage in discourse - ask difficult questions in a productive manner, able to be agile and to model a learning mindset. Excellent interpersonal skills and collaborative style with the ability to influence without authority, inspire engagement, and drive diverse stakeholders to a common solution
  • Impeccable communication skills. Able to present complex topics in a simple and compelling manner. Able to communicate effectively with people across various functions and various levels of the company.


Required Qualifications

  • 3+ years of strategic planning experience



Desired Qualifications

  • Ability to identify and manage complex issues and negotiate solutions within a geographically dispersed organization
  • Facilitation skills, including ability to facilitate decision-making and broker agreements amongst diverse, differing, and/or conflicting perspectives/priorities
  • Experience building partnerships and consulting effectively with leadership



Other Desired Qualifications
  • Masters in design strategy (dMBA), social science discipline (psychology, anthropology, sociology), or innovation related field
  • Experience in Service Design, Information Design, and/or Design Research
  • Experience with Design Thinking, UCD approaches or similar methods for problem solving
  • Experience facilitating problem solving for diverse teams  
  • Prior experience working at a design consultancy or design consulting




Street Address

CA-SF-Financial District: 333 Market St - San Francisco, CA



Disclaimer


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


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