Strategic Account Lead 3 Support in Charlotte, North Carolina | DiversityInc Careers
 
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Strategic Account Lead 3 Support

As a direct sales position, the Strategic
Account Lead 3 Support
is responsible for building/maintaining relationships
with customer, account planning/strategy, and pursuing new sales opportunities.
Key Roles/Responsibilities:
  • Primarily on customer premise, create
    existing/new sales for delivery of solutions meeting a wide variety of customer
    needs for ATT products/services/systems/solutions.
  • With the aid of support resources, identifies
    sales opportunity solutions.
  • Builds/maintains network of
    colleagues/customers to share information and obtain prospects.
  • May support resolution of customer disputes
    and accounts receivable discrepancies (i.e. billing, installation, customer
    issues).
  • Establishes/maintains productive long-term
    client relationships.
  • Leads in presenting products, services and
    migrations that can benefit customer needs.
  • Demonstrates/maintains complete extensive
    knowledge of the organizations entire product/service line.
  • Partners with clients to understand business
    needs, issues, strategies, priorities to deliver valuable solutions.
  • Develops responses to Request for Proposals.
  • Identifies key trends and customer needs,
    leverages industry knowledge/applications, utilizes consultative skills to close
    sales for assigned accounts in accordance with company policy, procedures and
    culture.
  • Owns account relationship; responsible for
    meeting revenue objectives.
  • Demonstrates sustained record sales
    achievement.
  • Effectively influences customers to diffuse
    potential problems.
  • Aids in devising direct sales
    plans/strategies.
  • Develops strategic initiatives to grow/retain
    the revenue stream of most complex accounts/projects.
  • Supports the sales team through
    coaching/mentoring - assists less experienced peers.
  • Act as team lead when presenting
    products/services to customers.
  • Works on critical/large/most complex/high
    visibility/strategic/tactically vital accounts and issues with sizable
    latitude. 

Duties directly related to making sales
includes:
Meeting with customers engaged in sales
activities at the customers site, communicating with customers via phone,
teleconference, e-mail, etc., related to proposed solution/sale etc., traveling
to and from the customers premise, preparing proposals, presentations, or bids,
developing strategic plans related to the customer and the proposed
solution/sale, researching and developing customer solutions with ATT external
partners, including design and engineering, and researching customer business
and industry to identify new sales opportunities.
Education: Bachelor degree’s is not required but a
Bachelor’s degree in a related field is preferred
Experience: 12 plus years direct work
experience.
Supervisory: No