Store Sales & Service Manager - City Line Avenue in Philadelphia, Pennsylvania | DiversityInc Careers

Store Sales & Service Manager - City Line Avenue

Job Description

The Store Sales & Service Manager, coaches, and motivates a Store team to deliver legendary Employee and Customer Experience while achieving shareholder value through sales management. This job establishes and solidifies Customer relationships by providing legendary Customer Service based on Guiding Principles, CWI, Think SMART and WOW! Shop criteria. The job also provides oversight to Store operations, including supervision of personnel and performance of all operational duties.

Job Requirements
  • Leads the delivery in retail sales and service to Customers.
  • Recognizes the need to negotiate/influence Employees and Customers and is able to influence/negotiate the outcome within the store and with Business Partners.
  • Assumes Store Manager’s responsibilities as needed.
  • Oversees the necessary due diligence to support the accuracy of all Customer transactions (includes daily balancing).
  • Manages overall daily store operations including implementing policies and objectives.
  • Monitors and controls Store reports and manage loss control functions.
  • Manages and participates in opening and closing Store procedures.
  • Develops platform and Teller schedules in accordance with Full Time Equivalent (FTE) and manages Personal Time Off (PTO).
  • Must be eligible for employment under regulatory standards applicable to the position.
  • 4 year degree or equivalent experience.
  • 3-5 years related experience required.
  • Supervisory or leadership experience required.
  • Strong Customer Service skills.
  • Strong verbal and written communication skills.
  • Sales and Sales Management skills.
  • Ability to manage competing priorities.
  • Previous consumer and residential lending experience preferred.
  • PC skills.
  • Knowledge of Bank operations and products.
  • Demonstrated organization, interpersonal, communication and decision making skills.
  • Demonstrated ability to provide quality Customer Service.
  • Shows proficiency with expense management.
  • Certified as a Consumer Lender (Preferred).
  • Notary License (Preferred).
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