Staff Resource Allocation Operations Experience Center NY or Miami in New York, New York | DiversityInc Careers

Staff Resource Allocation Operations Experience Center NY or Miami

A career in our Experience Design practice, A career in Experience Consulting services, will provide you with a unique opportunity to help our clients change customer behaviours through the experience journey starting with a strategy, then through design, and eventually implementation. You’ll focus on bringing interactive tools in the form of mobile apps, websites, or other digital platforms to ensure our clients fully integrate customer and user experiences into their organisation. We help our clients build a customer centric organisation through differentiated and brand defining customer experiences. You’ll help our team build a value based consumer model, coupled with quantitative analysis and digital technology based on the client’s target customer base.


As a Senior Associate, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

  • Proactively assist in the management of several clients, while reporting to Managers and above
  • Train and lead staff
  • Establish effective working relationships directly with clients
  • Contribute to the development of your own and team’s technical acumen
  • Keep up to date with local and national business and economic issues
  • Be actively involved in business development activities to help identify and research opportunities on new/existing clients 
  • Continue to develop internal relationships and your PwC brand

Job Requirements and Preferences: 

Basic Qualifications: 

Minimum Degree Required: 
High School Diploma

Minimum Years of Experience: 
4 year(s) of experience, preferably in an agency-like environment

Preferred Qualifications: 

Degree Preferred: 
Bachelor Degree

Preferred Knowledge/Skills: 
Demonstrates extensive knowledge and success in roles, preferably in a digital advertising agency, with the following: 
- Managing several different projects at once, including delegating, scheduling work, and ensuring that deliverables are produced in a timely manner and with the degree of quality promised; 
- Prioritizing and managing multiple tasks in a fast-paced environment, proactively providing guidance, clarification and feedback, and completing work in a timely, accurate, and efficient manner; 
- Ensuring all work is assigned in the Studio based on staff’s strengths and skills, creating a workflow structure, compiling and reviewing daily work schedule, meeting deadlines, and updating all involved departments with project status; 
- Identifying and prioritizing needs, delivering clear requests for information, and demonstrating flexibility in prioritizing and completing tasks; 
- Interacting and utilizing effectively written and verbal business communication skills when interacting with firm staff and/or management, including building solid relationships with Creative leaders, in a professional services business environment; 
- Collaborating, as needed, to produce deliverables for new business and client presentations, while demonstrating extensive awareness of Firm and stakeholder standards; 
- Engaging in teamwork dynamics as a team leader, including understanding personal and team roles, contributing to a positive working environment by building solid relationships with team members, and remaining current on industry trends and technology; 
- Fostering innovation among members of Studio, as well as recommending team training opportunities and attending educational seminars upon request; 
- Understanding of all industry technical requirements. Demonstrates extensive level of knowledge of design and production software (Adobe Creative Cloud) and knowledge of project management software.

Demonstrates extensive ability to interpret an extensive variety of instructions in various forms and deal with several variables at once, while exhibiting meticulous attention to detail. 

Demonstrates extensive ability to define problems, collect data, establish facts, and draw valid conclusions to troubleshoot and solve problems. 

Demonstrates extensive ability and/or a proven record of success overseeing and supervising work of all team members, working closely to mentor them and develop their skills, emphasizing performance in a team environment. 

Demonstrates extensive ability interacting with firm staff and/or management in a professional services business environment, emphasizing the development and maintenance of relationships with key executives. 

Demonstrates extensive ability and/or a proven record of success as a team leader, supervising and motivating team members to create an atmosphere of trust; seeking diverse views to encourage improvement and innovation; participating in various staff recruitment and retention activities; and coaching staff, including providing timely meaningful written and verbal feedback.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.Advertisement