Sr. Tech, Enterprise Workplace Support & Services in Burbank, California | DiversityInc Careers

Sr. Tech, Enterprise Workplace Support & Services

Job Title
Sr. Tech, Enterprise Workplace Support & Services Time Warner
Warner Bros. Entertainment Group WB Business Unit WB Technology Industry Film Production and Distribution Area of
Technology/Information Technology Location United States - California - Burbank Requisition # 164885BR Position
Full Time Company Overview Warner Bros. has been entertaining audiences for more than 90 years through the world’s most-loved characters and franchises. Warner Bros. employs people all over the world in a wide variety of disciplines. We're always on the lookout for energetic, creative people to join our team. Business Unit Overview WB Technology combines Warner Bros.’ industry-leading technologists and disciplines to ensure global alignment with business strategy and accelerated delivery of innovative technology solutions studio- and industry-wide. From pre-production through archiving, the WBT organization will provide critical business and technology intelligence and services to all Studio business units. WBT manages the Studio’s enterprise systems and solutions, emerging platforms, information security, consumer intelligence, content mastering and delivery, and more. Posting Job Description What part will you play?
Warner Bros. Entertainment Inc. seeks a Sr. Technician, Enterprise Workplace Support & Services for the BT&WS: Enterprise Workplace Support & Services department. The Enterprise Workplace Support & Services Senior Technician is responsible for the core end user IT equipment and productivity software of senior executives at WB. This role is responsible for a wide variety of support and maintenance activities. These include providing end user support for mobile and desktop Operating Systems (OS) and hardware, virtual and physical desktop environments, desktop applications, and other standard enterprise peripherals and print solutions. This role will interact with senior executives at WB (C-level, Presidents, and Executive Vice Presidents) on a daily basis, ensuring they are able to use systems effectively and with minimal downtime.
  • Provides technical support by performing installation, repair, and preventative maintenance of desktop software and hardware.
  • Installs, configures and deploys desktop hardware and software, including virtual environments.
  • Supports day-to-day operational and support activities of the desktop computing, desktop, laptop, workstations and end user support services.
  • Troubleshoots desktop software and hardware failures and identifies related network problems.
  • Investigates complex hardware problems by contacting vendors or other technical sources to resolve incidents and develop solutions.
  • Coordinates end user installations, configurations and deployment of desktop software/hardware and other standard enterprise end user technology products.
  • Provides on-call support as required.
  • Is the first point of contact for assigned SVIP users.
  • Covers for other SVIP techs when needed.
  • Owns and handles all SVIP desktop hardware, software, and mobile device issues they take on until they are resolved.
  • Provides technology and strategy guidance to SVIPs as needed.
  • Places requests for hardware and software as needed for SVIPS.
  • Supports mobile Operating Systems (OS) and hardware.
  • Installs, configures and deploys mobile hardware and OS, including virtual environments.
  • Troubleshoots mobile software and hardware failures and identifies related network problems.
  • Coordinates end user installations, configurations and deployment of mobile software/hardware.
  • Provides on-call support as required.
  • Provides break/fix support for non-Canon printing devices.
  • Maintains inventory of end user components and equipment.
What do we require from you?
  • Bachelor’s degree in Information Technology or related field, or equivalent work experience.
  • 5 to 7+ years’ experience in a technical support role performing installation, repair, and preventative maintenance of infrastructure technology, or equivalent combination of education and work experience.
  • Experience training, mentoring or supervising junior staff members.
  • Microsoft Office Suite/O365.
  • Demonstrated knowledge pertaining to mobile devices, telephony, laptops, workstations, desktops, virtual and physical environments and other end user technology.
  • Extensive experience related to problem resolution.
  • Extensive experience working with executives.
  • A+ certification preferred.
  • ITIL V3 Foundation preferred.
  • MCSE preferred.
  • Apple Certified Mac Technician (ACMT) preferred.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Strong documentation skills and keen attention to detail.
  • Ability to analyze existing operations to improve and grow the environment.
  • Ability to work with Sr level executives.
  • Is available to support SVIP users outside of business hours via phone/email as needed.
But Wait, There's More! At WBT we look for members who want to:
  • Be Curious: Seek out opportunities to learn, and who aren’t afraid to ask questions
  • Own It: Be the driver, and take accountability
  • Embrace Change: The technology landscape is ever changing – we’re looking for people who are ready to change along with it.
  • Engage and Influence: Share your passion for technology, and develop great relationships with colleagues and collaborators
  • Respect: Show empathy and respect to all, and operate with the best intentions
  • Live the #WBLife: At WBT we look for team members who want to “Contribute to Our Community


The Warner Bros. Entertainment Group of Companies is an equal opportunity employer and considers all candidates for employment regardless of race, color, religion, sex, national origin, citizenship, age, disability, marital status, military or veteran's status (including protected veterans, as may be required by federal law), sexual orientation, gender identity or any other category protected by law.
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