Specialty Assistant - Westshore Plaza in Tampa, Florida | DiversityInc Careers
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Specialty Assistant - Westshore Plaza

Specialty Assistant - Westshore Plaza

Location: Tampa, FL, United States - Westshore Plaza 201 Westshore Plaza
Job ID: 1072157
Date: May 31, 2018

Job Description

General Description

J. C. Penney Company, Inc., one of the nation's largest apparel and home furnishings retailers, is on a mission to ensure every shopping experience is worth the customer's time, money and effort. Whether shopping jcp.com or visiting one of over 850 store locations across the United States and Puerto Rico, customers will discover a broad assortment of products from a leading portfolio of private, exclusive and national brands.  Supporting this value proposition is the warrior spirit of over 100,000 JCPenney associates worldwide, who are focused on the Company's three strategic priorities of strengthening private brands, becoming a world-class Omnichannel retailer and increasing revenue per customer.

As a Specialty Assistant you will contribute to profitable sales growth by combining in-depth product knowledge and a passion for service to build clientele and meet sales goal.


  • Customer Service & Sales – Greets and assists customers in finding products and delivers exceptional customer service.  Inform customers of key product attributes and care/protection plans to generate interest and suggests additional products to customers.  Meets or exceeds sales goals and productivity standards.  Partners with team members and actively listens to all customer issues.  Promotes FindMore, assists with credit, reward, and gift card programs and engages customers to support the company’s credit application process.
  • General Operations – Participates in inventory process and all merchandise transfers, return to vendor/warehouse, defective merchandise.  Maintains sales floor recovery process to ensure a clean and organized store environment.  Completes pricing and signing processes in specialty businesses.
  • Performance Standards – Supports company shrink and safety initiatives.  Consistently meets established performance standards for the role, including (but not limited to) the company’s iCAP program, products and service sales, customer service, profit, productivity and attendance. 

Skills & Experience
To achieve success at JCPenney, a Specialty Assistant will possess the following:

  • Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
  • Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
  • Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency

Job Title: Specialty Assistant - Westshore Plaza
Location: Tampa, FL, United States - Westshore Plaza 201 Westshore Plaza
Job ID: 1072157

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