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Specialized Communication and Trader Services Specialized Voice Services Support

Job Description

At Wells Fargo, we have one goal: to satisfy our customers’ financial needs and help them achieve their dreams. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience. 

 

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. 

 

Enterprise Finance & Information Technology offers technology and services that exceed Wells Fargo customers’ expectations and directly enable them to succeed financially. We interact with customers more than 12 billion times a year through in-store, online, ATM, and telephone transactions. We impact customers directly, through systems availability and security, as well as indirectly, through our business partners who offer and deliver a myriad of products and services that meet customers’ financial needs. We provide a competitive advantage for the company through excellence in fundamentals, integrated partnerships, and our talented and engaged team members.

 

Network Operations Analyst

T – Telecom resource with experience with Cisco VOIP installs and/ or programming. Perform day to day activities with moves, adds, changes and deletions. Understands voice recording.  Great communication and support skills.  Working knowledge of IP PBX, and / or VoIP. Performs first level diagnosis, troubleshooting and resolution for routine to moderately complex data or voice communication network issues. Follows procedures to coordinate and/or implement move/add/change service requests. Responds to break/fix issues, escalating to and managing vendors as needed. Tests, certifies, installs and configures new and upgraded network hardware and software. Monitors and maintains data equipment. Maintains documentation. Applies a general understanding of technical dependencies and alternatives to support customer needs.



Required Qualifications

  • 1+ year of network operations experience
  • 1+ year of information technology experience



Desired Qualifications

  • Excellent verbal, written, and interpersonal communication skills
  • Experience collecting, recording, analyzing and processing information or data
  • 1 + years of experience in the installation, relocation, testing, maintenance and advance design of operating systems for telecommunications or network solutions such as voice, video or data



Job Expectations

  • Ability to work additional hours as needed
  • Ability to travel up to 20% of the time



Disclaimer


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


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