ServiceNow Solutions Architect in Newark, New Jersey | DiversityInc Careers
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ServiceNow Solutions Architect

About the position

DDS is looking for a Solutions Architect to join our ServiceNow Delivery Team. This position will be responsible for leveraging IT Service Management and other IT Practices to optimize, transform, and ensure efficient and effective implementation of the ServiceNow platform and applications in support of multiple clients.


Responsibilities and Duties

  • Provide thought leadership in strategic direction for Enterprise Implementation of the ServiceNow platform

  • Collaborate with a larger group of solution and technical architects to set technical direction for the delivery of solutions

  • Assist in gathering and/or reviewing clients process requirements and assisting on how they map to ServiceNow, driving platform expansion and adoption

  • Scope solution requirements and configure solutions around the ServiceNow platform to meet customer needs and project deliverables

  • Consider dependencies, relationships, and integration points to ensure proper solution development and integration with other systems when applicable

  • Organize and prioritize development efforts, interfacing with vendors and management developers and system administrators

  • Assist customers with proof-of-concept activities

  • Assist customers with understanding ServiceNow, and Agile approaches

  • Identify new opportunities to provide additional value to clients and improve business value

  • Provide input on statements of work to help ensure appropriate level of effort

  • Participate in growing and enhancing internal process for successful client delivery

  • Keep current in industry trends and apply them where they add definite benefits

  • Ability to solve unique and complex problems that have a broad impact on the business requiring a solid technology design solution

  • Designs effective application solutions within the agile project lifecycle

Required Skills

  • Deep functional and technical knowledge of ServiceNow

  • Develop roadmap and blueprints to enable client transition to Service based organization with clear, realistic, and pragmatic goals that are aligned with strategic direction

  • Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly with customers and clients

  • Experience building and coding Configuration Management Databases (CMDB)

  • Working knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services

  • Working knowledge of relational databases

  • Working knowledge of systems and network performance and availability monitoring and analysis as well as configuration management

  • Understanding of IT service desk and service management along with good understanding of the ITIL framework including Incident Management, Problem Management, Change Management, Release Management, and/or Service Desk.

  • Strong oral and written communication skills, with the ability to confidently present ideas and processes to stakeholders with varying levels of technological experience

  • Experience managing technical teams in complex, dynamic environments; collaborating with and managing teams across multiple projects

  • Experience with continuous delivery, configuration management, continuous integration, and source control software processes and tools a requirement

  • Experience with automated web test frameworks

  • Develop roadmap and blueprints to enable client transition to Service based organization with clear, realistic, and pragmatic goals that are aligned with strategic direction

  • Establish and enforces systems design and architectural standards, establishes / maintains best practices and drive the principles throughout the systems delivery lifecycle.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.