ServiceNow Administrator Sr. Associate in Atlanta, Georgia | DiversityInc Careers

ServiceNow Administrator Sr. Associate

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. Simply put, as a part of our User Interface Design team, you’ll create interactive interfaces that enhance user experiences. You’ll help with the design, creation, prototyping and building out of analytical interfaces for mobile, web, and desktop applications based on PwC’s business needs.


As a Senior Associate, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

  • Proactively assist in the management of several clients, while reporting to Managers and above
  • Train and lead staff
  • Establish effective working relationships directly with clients
  • Contribute to the development of your own and team’s technical acumen
  • Keep up to date with local and national business and economic issues
  • Be actively involved in business development activities to help identify and research opportunities on new/existing clients 
  • Continue to develop internal relationships and your PwC brand

Job Requirements and Preferences: 

Basic Qualifications: 

Minimum Degree Required: 
High School Diploma

Minimum Years of Experience: 
2 year(s) 

Preferred Qualifications: 

Degree Preferred: 
Bachelor Degree

Preferred Knowledge/Skills: 
Demonstrates proven knowledge and success as an administrator while leveraging applications within a professional business services environment. This includes specializations in the following areas pertaining to the cloud industry: software development methodologies, infrastructure operations and service management principle. 

Demonstrates proven thorough knowledge specialization of troubleshooting problems and/or issues, and developing and offering effective solutions for, business issues related to IT hosting services, emphasizing the leveraging of creative problem-solving abilities and consultancy mind-sets. 

Demonstrates thorough knowledge of industry and Firm IT services and extensive experience in the field of information technology, including a considerable understanding of the business functions and architecture deployed globally including but not limited to, the following areas: 
- Monitoring tools experience with BMC Patrol, BMC Truesight and HP Openview; 
- Utilizing notification tools experience with xMatters Alarmpoint; 
- Performing in ITSM and ITIL evnorionments; and,
- Ticketing tools experience with BMC Remedy.

Demonstrates thorough ability and success in roles translating business demands into prioritized initiatives to fill business requirements across services and/or projects and managing enterprise-wide infrastructure tools, including the following areas: 
- Translating business demands into prioritized initiatives to fill business requirements across services and/or project; 
- Managing client requirements, project workflow, and preparing or coordinating complex written and verbal materials related to technical problem solving; 
- Understanding know-how required to manage enterprise-wide infrastructure tools; 
- Being recognized as an industry specialist who maintains an extensive network in the IT and hosting services space and has a demonstrated proven record of leveraging that network to support new opportunities.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.Advertisement