Senior Specialist, RIA Operations in New York, New York | DiversityInc Careers
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Senior Specialist, RIA Operations

New York Life Insurance Company is the largest mutual life insurance company in the United States. Founded in 1845 and headquartered in New York City, New York Life reported 2017 operating earnings of $2.06 billion. Total assets under management at year end 2017, with affiliates, totaled $586 billion.


New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody’s Aaa; Standard & Poor’s AA+ (Source: Individual independent rating agency commentary as of 8/1/17).


Financial strength, integrity and humanity—the values upon which New York Life was founded—have guided the company’s decisions and actions for over 170 years.



New York Life’s primary distribution channel is the career Agency sales force of more than 12,000 agents, operating in virtually every major city in the United States.  Every agent is affiliated with one of our 117 General Offices. These offices are operated by Agency management teams responsible for agent and management recruiting, development, and sales.  Approximately half our agents operate their businesses out of our General Offices, while the other half maintains independent office locations. 


Our General Offices are divided up among four Zones. In addition to our Zone offices, an Agency Home Office team responsible for strategy, finance, administration, standards, training, marketing and communications supports our agents and field managers.  The Agency operation also comprises teams charged with growing our business in key market segments, including the middle-income market, the advanced (high-net-worth) market, select cultural markets, and the women’s markets. Agents sell individual life insurance, individual annuities, and long-term care insurance products, as well as mutual funds.



  • Serve as an Operational contact for Eagle Strategies' Eagle Plus Advisor Group. Provide a concierge service experience for the Eagle Plus Advisor Group
  • Conduct principal review and approval of new account submissions into Eagle Strategies
  • Identify and NIGO accounts which violate the new account policies and procedures
  • Monitor and manage work items within the principal review workflow queues to ensure that Operations stays within the SLA’s set forth by management
  • Provide backup support on the general Eagle Operations and Service Line when call volumes spike
  • Assist the Internal Consultant and Portfolio Specialist Teams with case construction and the implementation of customized solutions by providing operational expertise
  • Work with Eagle Strategies business partners and the Eagle management team to ensure that technology workflows are operating correctly and efficiently
  • Identify and resolve operational and compliance issues that may arise during daily activities
  • Complete special projects and participate in presentations as needed
  • Identify process improvements and coordinate with the Eagle Operations management team to implement the solutions in an effort to build efficiencies and increased productivity



  • Bachelor’s Degree or Equivalent Work Experience
  • 2+ years of related exp
  • Series 7, 66 and 24
  • Proficiency with Microsoft Office
  • Strong customer service skills and ability to manage issues related to heavy call volume of both inbound/outbound calls
  • Ability to explain complex operational matters to advisors, clients, coworkers, and business partners.
  • Outstanding written communication skills
  • Attention to detail when reviewing documents
  • Advanced knowledge of Mutual Funds, ETFs, Brokerage Accounts, & the Managed Account Industry
  • Deep understanding of a Broker Dealer's and RIA's operations
  • Ability to troubleshoot and resolve operational challenges (new account issues, system problems)
  • Willingness to be flexible with schedule to meet extended business hours and heavy client demand




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