Senior Office365 Engineer

New York Life Insurance Company (“New York Life” or “the company”) is the largest mutual life insurance company in the United States*. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterrey New York Life in Mexico.

 

New York Life is one of the most financially strong and highly capitalized insurers in the business. The company reported 2016 operating earnings of $1.954 billion. Total assets under management at year end 2016, with affiliates, totaled $538 billion.  As of year-end 2016, New York Life’s surplus was $23.336 billion**.  New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody’s Aaa; Standard & Poor’s AA+. (Source: Individual Third Party Ratings Report as of 8/17/16).

 

Financial strength, integrity and humanity—the values upon which New York Life was founded—have guided the company’s decisions and actions for over 170 years.

 

 

 

Job Responsibilities:
Senior Office 365 Engineer will be responsible for designing, implementing, maintaining and supporting all components of the New York Life’s Office 365 systems and associated infrastructure, including all related applications, servers and services. Individuals in this position will need to maintain a high level of ownership and investment in tasks associated with both new and ongoing O365 based needs within the IT environment. Incumbents must be able to lead efforts in troubleshooting, remediating and optimizing any and all Office 365-based issues, while also working with engineering requirements and providing strategic recommendations to management.  

 

 

Along with O365, New York Life also has an on premise exchange system which is used for a separate set of users. The incumbent will also be responsible for the designing, implementing, maintaining and supporting all components of the Exchange system.

 

Office 365 Engineers are expected to be able to implement, engineer and administer the following systems:

  • Exchange Online and Exchange On Premise
  • Skype for Business Online, and Skype on premises
  • Office Online
  • Azure Active Directory, Azure Rights Management Services, and Information Rights Management
  • SharePoint Online with OneDrive Online
  • Enterprise Mobility & Security solutions, including Intune, Azure AD Premium, Azure Information Protection, Advanced Threat Analytics and Protection.

 

Required Skills:

  • 5+ years of senior-level (tier 2 or 3) administration and engineering experience in an enterprise IT environment, having performed operational and break/fix activity along with engineering and design
  • Microsoft Exchange, including 2013/2016 and Online versions
  • Microsoft SharePoint Online with expertise implementing and supporting OneDrive for Business
  • Microsoft Skype for Business Online and on premise, Skype PSTN Conferencing
  • Web-based Office Online applications, including Word Online, Excel Online, PowerPoint Online, OneNote Online, and Delve
  • Knowledgeability of implementing and managing Azure Rights Management Services and Information Rights Management policies.
  • Understanding of O365 for MAC specifically in the area of:
    • Outlook for MAC
    • Skype for MAC
    • OneDrive for MAC
  • Good knowledge of authentication mechanisms
    • Active Directory Federation Services
    • Azure AD Connect
    • Intune
  • Extensive experience with the design and implementation of IT projects and major efforts, to include documentation, communication, and coordination of all components
  • Expertise with professionally coordinating and assisting customer support (tier-1 or tier-2) personnel with O365 related incidents and tasks
  • 2+ years of developing information system design, governance, process, procedure documentation
  • Expertise in coordination and escalation to Microsoft support and ability to coordinate with first- and third-party software vendors as needed for resolution of business-impacting problems
  • Microsoft Certified Professional

     

Desired Skill

  • Broad knowledge of other Microsoft systems infrastructure products such as Azure and Windows Server, SCCM
  • Basic scripting and development skills & PowerShell a plus
  • Must have excellent Customer Service skills 
  • Proficient experience with modern authentication remediation with inclusion of multiple modern browsers, Microsoft Office 365 ProPlus, client profile migration, and mailbox migration experience. 
  • Understanding of legacy authentication scenarios preferred
  • Experience providing user guidance, documentation, and consultation
  • Excellent written, oral, interpersonal, and presentational skills
  • Excellent analytical and problem-solving abilities
  • Experience working in a team-oriented, collaborative environment

SF:LI-KV1

 

 

 

EOE M/F/D/V

 

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*Based on revenue as reported by “Fortune 500, ranked within Industries, Insurance: Life, Health (Mutual),” Fortune Magazine, June 17, 2016.  See http://fortune.com/fortune500/  for methodology.

**Total surplus, which includes the Asset Valuation Reserve, is one of the key indicators of the company’s long-term financial strength and stability and is presented on a consolidated basis of the company.

 

1. Operating earnings is the key measure use by management to track Company’s profitability from ongoing operations and underlying profitability of the business. This indicator is based on generally accepted accounting principles in the US (GAAP), with certain adjustments Company believes to be appropriate as a measurement approach (non GAAP), primarily the removal of gains or losses on investments and related adjustments.

 

2. Assets under management represent Consolidated Domestic and International insurance Company Statutory assets (cash and invested assets and separate account assets) and third party assets principally managed by New York Life Investment management Holdings LLC, a wholly owned subsidiary of New York Life Insurance Company.