Senior Manager, Regional Customers in Fort Washington, Pennsylvania | DiversityInc Careers
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Senior Manager, Regional Customers

Johnson & Johnson Consumer Inc., a member of Johnson & Johnson's Family of Companies, is currently recruiting for a Senior Manager, Regional Customer Role, located in either Fort Washington, PA or Skillman, NJ.

Johnson & Johnson Family of Companies touches more than a billion people’s lives each day through our health care products and services, our corporate giving, and the volunteer efforts of our employees. The Johnson & Johnson Family of Consumer Companies develop and market beloved brands that address the needs of consumers and health care professionals worldwide. Our portfolio ranges across several distinct business units: Baby Care, Oral Care, Compromised Skin Care, Beauty, Feminine Care, and OTC products.

The Senior Manager, Regional Customer role is responsible for achieving shipment and consumption goals by managing an assigned network of businesses within a specific geographic region or assigned customers. The Senior Manager, Regional customer role is responsible for leading a team of customer development personnel within the assigned geographic region or account(s). The Senior Manger coordinates team efforts to fulfill the needs of the customer and company. While managing the team, the Senior Manager is also responsible for leading/influencing strategy. The Senior Manager develops and leads the execution of business plans to achieve sales goals for the assigned account(s) that include 4P fundamentals (product, placement, promotion, and pricing) and new item execution and strategic initiatives, such as platforms. The Senior Manager serves as the key sales point of contact for information and action, serving as the “voice of customer” within the company, as well. The Senior Manager is responsible for driving team goals while overseeing the budget for optimal ROI. The Senior Manager is accountable for hiring, training, coaching and developing a customer development team and to deliver results in alignment with the overall strategy of the organization. The Senior Manger participates in special projects as assigned by the supervisor.

Key responsibilities include, but are not limited to:
  • Talent development: Hires, trains, and develops direct reports in compliance with protocols
  • Maintains regular and frequent contact with team members and/or third-party brokers to enhance implementation of business plans and initiatives
  • Creates, maintains, and leverages relationships with senior-level decision makers, internally and externally
  • Leads the development and implementation of targeted business plans, including the 4P’s at the customer
  • Understands, penetrates, and leverages resources, such as sales agencies. Evaluates and negotiates agreements against objectives
  • Serves as the primary source of information for internal partners (i.e., Brand, Customer Strategy, Customer Development Management) regarding customer conditions, competitive trends, and marketplace dynamics
  • Coaches, develops, and evaluates direct and/or indirect reports. Teaches direct and/or indirect reports how to leverage data and insights to support business initiatives and identify opportunities. Provides coaching and information as necessary to support business planning
  • Facilitates communication between staff, assigned external, and home office/internal groups as necessary. Monitors and reports on external and internal achievement of plans
  • Performs regular in-market visits to audit and ensure team member and account compliance for objectives. Monitors and ensures account compliance to plan
  • Analyzes the geography and account mix to determine fund allocation. Manages the trade fund budget by ensuring adherence to fund allocations
  • Gains alignment of resources across a complex matrix environment to achieve goals.
  • Influences the actions of others where there is not often direct authority
  • Facilitates category analysis to monitor market and brand performance
  • Collaborates cross-functionally with internal partners, such as Finance, Logistics, and Operations to drive efficiencies
  • Complies with company policies and procedures

  • A minimum of a Bachelor’s degree is required.
  • Minimum 8 years total business experience required.
  • A minimum of 5 years prior experience in consumer package goods required.
  • Prior experience in direct customer sales, business analytics, and/or customer shopper/marketing required.
  • At least one prior manager-level role is required.
  • Ability to work effectively within a fast-paced, complex matrix, changing environment is required.
  • Ability to influence decision-makers up and down two or more levels, with and without direct authority, to ensure a fully-aligned customer/company business plan is required.
  • Demonstrate effective communication and negotiation skills. Strong presentation skills and ability to tailor skills and presentation style to a variety of key decision makers is required.
  • Ability to devise and deliver persuasive presentations, based on data-driven insights and facts, to gain support for business strategies and/or initiatives is required.
  • Ability and passion to coach and develop reporting staff members is required.
  • Ability to manage funds and resources to deliver the greatest outcome for the company is required.
  • Ability to identify and assess risk and prioritize competing demands is required.
  • Knowledge of computer technology, analytical software programs, MS Office Suite and database management, including development of queries and assessment of data to draw accurate conclusions is required.
  • This position will be located in Fort Washington, PA or Skillman, NJ and the position will require up to 50% travel.

Primary Location
United States-Pennsylvania-Fort Washington-
Other Locations
United States-New Jersey-Skillman
J & J Consumer Inc. (6101)
Job Function
Selling Consumer
Requisition ID