Senior Director, Solution Innovation in Somerville, New Jersey | DiversityInc Careers
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Senior Director, Solution Innovation

Johnson & Johnson Medical Devices Companies (JJMDC’s) Strategic Customer Group is recruiting for a Senior Director, Solution Innovation to be based in Somerville, NJ. Consideration will also be given for Raynham, MA. Domestic travel up to 30% is required for this position.


Within Johnson & Johnson Medical Devices Companies Strategic Customer Group, the Customer Marketing & Solutions department is responsible for helping establish Johnson & Johnson as the “partner of choice” with key health systems by developing and executing end-to-end customer marketing and solutions strategies aimed at helping health care providers reduce costs, improve outcomes, and advance patient satisfaction. The department has accountability for developing and aligning the Johnson & Johnson organization to a global solutions strategy and helping to build an insight-driven solutions portfolio both organically and through external partnerships.


The Senior Director, Solution Innovation will oversee the development of new solutions for the entire JJMDC.  This position will be a member of the Global Solution Council and will report directly to the VP of Health System Customer Marketing and Solutions.  This leader will work directly with a diverse team to oversee the development of global strategy and framework for future solutions.  The Director will define business requirements and lead the evaluation and development of new solution offerings through new process development and technology evaluation and implementation. This includes the evaluation and articulation of ROI and risk factors such as staffing, infrastructure, profitability and scalability.  The leader will be responsible for evaluating and reporting on services and related technologies available in the market as well as emerging technologies and solutions. 


The Director will research, track and communicate industry trends, best practices and competitive service offerings to identify opportunities for growth, innovation, increased market share, and competitive advantage for future JJMDC solutions.  The Director will build processes to capture insights from internal and external sources to develop and groom and innovation portfolio.  In addition, the Director will continuously observe and evaluate current solution offerings and related processes to identify, design and recommend opportunities for improvement and/or greater efficiency.

  Major Responsibilities:
  • Responsible for overseeing the development, planning, and execution of new solutions for the entire JJMDC solutions platforms. 
  • Oversees the development of solutions for integrated care for critical platforms via partnership with Health & Wellness, internal development, external alliances or L&A
  • Responsible for developing pilots to deploy, test, and refine potential solutions to determine impact, scalability, and value
  • Oversees the development of a robust strategy and solution set for critical platforms currently under or anticipated to be under a bundled payment reimbursement model
  • Leads Think Tank forum – cross functional business process for presentation and discussion of new solutions and capabilities, messaging, and partnership concepts to ensure alignment with guidance docs
  • Drives collaboration with deployment, contracting, and pricing to develop new risk sharing agreements
  • Collaborates with HEMA to develop clinical data to support procedure standardization strategies that may benefit health systems under a bundled payment model
  • Responsible for developing a robust strategy and implementation plan for consumer/patient experience solutions within business-critical service lines
  • Oversees the development of new solutions that enable service line optimization (i.e. procedure standardization) on for critical platforms
  • Responsible for ensuring collaboration with CLS and commercial ops to develop and launch JJMDC supply chain solutions/value prop, cost to serve model ensuring one face to our customers from a supply chain perspective
  • Acts as SME for customers, FSO, and deployment team.  Presents solutions to customers in partnership with deployment team to encourage adoption and may be called to review customer assessments

Key Competencies/Skills/Requirements -

Business Knowledge:
  • Marketplace and Customer Knowledge
  • Business Processes, Policies and Strategic Objectives
  • Strategic Thinking
  • Healthcare payment reform
  • Bundled payments
  • Patient/Consumer marketing
  • Collaborative with all stakeholders, foster trust and partnership
  • Strong, fact-based influencing skills
  • Ability to work effectively cross-functionally
Decision Making:
  • Ability to make quick decisions and act decisively
  • Ability to envision future solutions and translate them into business opportunities
  • Listening & Asserting
  • Collaborative
  • Strong verbal skills
  • Clear, concise written communications
  • Demonstrated ability to effectively communicate with payers, physicians, providers, sales associates and senior management
Planning and Organization:
  • Strong time management and organizational skills
  • Ability to structure and execute a short term and a long range plan
  • Sets clear goals and aligns tasks / people accordingly
  • Comfort with ambiguity
  • Ability to lead in high pressure, time sensitive situations
Presentation Skills:
  • Prepares and presents executive level presentations that drive key decisions.
Continuous Learning:
  • Feedback and Self-Awareness
  • Development Plan and Career Management
  • Benchmarking (Internal and External)
Problem Solving/Decision Making:
  • Sound judgment and strong pattern recognition
  • Solutions-oriented with a bias towards action

  • A minimum of a Bachelor’s degree is required
  • An advanced degree (MBA / MS) is preferred
  • A minimum of 10 years of relevant business experience is required with a minimum of 6 years of experience in commercial account management, Product management, and/or portfolio management preferred.
  • Strong entrepreneurial spirit with the ability to make quick decisions and act decisively is required
  • Proven ability to operative effectively in complex, matrix environments required
  • Experience in the medical device and/or healthcare environment is preferred.
  • Proven track record of using data and insights to drive decisions and customer solutions is required
  • Ability to manage and execute complex, cross-functional projects is required
  • Ability to influence and collaborate in a multi-stakeholder environment is required
  • Ability to interact with and lead at various levels of an organization, including executives, key business partners, and peers is required
  • The ability to make decisions independently and seek guidance where appropriate is required
  • The ability to set strategies based on customer needs and business objectives is required
  • Strong time management and prioritization skills are required
  • Proven experience leading through significant organizational change is required
  • Ability to create highly motivated, high impact teams with clear career paths and opportunities for recognition and advancement are required
  • Ability to apply negotiation skills with senior management for allocation of resources is preferred
  • This role will report directly to the Vice President of Customer Marketing and Solutions and will have three (3) direct reports and a combined team of 10-15 people, so prior experience (a minimum of 5 years) managing and leading others is required
  • Domestic travel is required up to 30% of the time is required

Johnson & Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Primary Location
United States-New Jersey-Somerville
Other Locations
United States-Massachusetts-Raynham
Johnson & Johnson HCS Inc. (6077)
Job Function
Requisition ID