Senior Consultant, Technology Account Management in Purchase, New York | DiversityInc Careers
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Senior Consultant, Technology Account Management

Who is Mastercard?

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives.  We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Senior Consultant, Technology Account Management

The Technology Account Management (TAM) role, focused on external partners, is aligned with the Mastercard account teams. TAM team members are responsible for all aspects of the technology and operational relationship with the customer and are responsible for the customer’s overall operational relationship with Mastercard. That is, the TAM team member must have a thorough understanding of the customers’ business plans, operational environment, and use of Mastercard products/services. In addition, the TAM representative liaisons to other account team members (Advisors, Product, Marketing, etc.) and with Mastercard’s Operations and Technology division as new opportunities are surfaced, or capabilities leveraged. Ongoing responsibilities may include defining & initiating new system development needs, coordinating/assessing customer service, and ensuring flawless project execution by respective O&T functional areas.
• Do you thrive in a fast paced customer facing environment?
• Are you passionate about supporting the operational aspects of the payments industry?
• Do you have a strong ability to collaborate cross functionally with business and technology teams?

• Manage a team of Technology Account Managers.
• Coordinate and integrate annual and ad hoc business planning with customer and internal partners to prioritize strategic, mutually shared objectives.
• Identify and deliver against customer and Mastercard business and corporate objectives, opportunities, and commitments.
• Provide Voice of Customer into proposed product development initiatives and rule changes.
• Build, grow, and manage operational and technical relationship with Key Accounts in market.
• Oversee Mastercard activity related to the technology design and implementation of customer projects to ensure customers’ and Mastercard’s needs are met.
• Grow and manage close working relationships with customer's executive- and decision-making-level contacts.
• Identify customer needs and arrange for training and communication of operational enhancements.
• Drive customer and internal staff to ensure customer's compliance with all Mastercard technology enhancements
• Identify opportunities to grow Mastercard and customer revenue utilizing existing technology capabilities or through innovation and development of new capabilities and presenting leads to the Account team.
• Ability and willingness to provide off-hours support to customers as needed

All About You
• People manager experience.
• Ability to work effectively across all segments of Mastercard and customers’ organization.
• Extensive knowledge and demonstrable application of customer service principles and financial industry/banking operations and business practices.
• Ability to grasp technology details and translate them into solutions and/or to address business opportunities.
• Extensive knowledge of credit, commercial and debit card operations (issuing, acquiring, and processing) with emphasis on authorizations, clearing, settlement and fraud and risk management.
• Project management and implementation skills required; technology and operations related skills required.
• Extensive account management experience with outstanding interpersonal and negotiation skills.
• Strong analytical/problem solving and planning skills.
• Articulate and creative, adept at delivering stand up presentations.
• Must possess solid knowledge of the business drivers, technology solutions and players, best practices employed across all segments, regulatory implications, Mastercard products & rules and competitive solutions within the US market.
• Competent to analyze business needs and develop a course of action that effectively integrates technical components and business components and organize a solution process that includes appropriate cross-organizational participation yielding quantifiable results for Mastercard and customers.
• Travel will be required (approximately 40%)
• College education or equivalent work experience with emphasis on business, and information technology and/or bankcard industry experience.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​