Senior Associate, Usability Testing Analyst in White Plains, New York | DiversityInc Careers
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Senior Associate, Usability Testing Analyst

New York Life Insurance Company (“New York Life” or “the company”) is the largest mutual life insurance company in the United States*. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterrey New York Life in Mexico.


New York Life is one of the most financially strong and highly capitalized insurers in the business. The company reported 2016 operating earnings of $1.954 billion. Total assets under management at year end 2016, with affiliates, totaled $538 billion.  As of year-end 2016, New York Life’s surplus was $23.336 billion**.  New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody’s Aaa; Standard & Poor’s AA+. (Source: Individual Third Party Ratings Report as of 8/17/16).


Financial strength, integrity and humanity—the values upon which New York Life was founded—have guided the company’s decisions and actions for over 170 years.


Role Overview:
• Develop and execute functional testing on CRM technology solutions to validate business requirements are achieved within design specifications and readiness for release in live production environment.
• Lead the creation of test cases/plans (conditions) designed to simulate end users experience with the CRM platform to validate solutions are satisfactorily functioning based on real end user scenarios and proposed business processes.
• Partner closely with product business owners, technology leads, business analysts, QA testers and other technology testing professionals to ensure functional business requirements are appropriately tested based on specifications defined within user story acceptance criteria.
• Report functional defects, usability variances and business process issues that may negatively impact production readiness or agreed upon acceptance criteria in a timely manner.
• Effectively collaborates with Agile Scrum teams to support the defect management process, prioritization of critical defects and help determine resolution.
• Provide subject matter expertise, both system and business knowledge to project delivery teams.
• Contribute to defining testing acceptance criteria, final approval of production readiness approval, and real-world business use case creation.
• Assist with troubleshooting production defects by recreating error conditions in test environments, identifying gaps in test coverage, and retesting fix resolutions of production issues.
• Work with Business Requirement Leads to determine appropriate test coverage, test scenarios, and exploratory testing strategy based on business requirements.
• Tracks key testing metrics and ensures consistent communication of progress towards overall testing goals with stakeholders.


• Bachelor Degree
• Minimum of 5+ years of relevant experience
• 3+ years of related usability testing and SalesForce experience
• Experience with agile practice
• Banking, Life Insurance & Annuity business experience (Strong Product knowledge and/or Underwriting new business process understanding)
• Proficient in the use of Microsoft Office programs (Word, Excel, PowerPoint; etc)
• Proven experience using test and defect management tracking tools (Rally, etc)
• Proficient in applying usability testing methods in agile practice





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*Based on revenue as reported by “Fortune 500, ranked within Industries, Insurance: Life, Health (Mutual),” Fortune Magazine, June 17, 2016.  See  for methodology.

**Total surplus, which includes the Asset Valuation Reserve, is one of the key indicators of the company’s long-term financial strength and stability and is presented on a consolidated basis of the company.


1. Operating earnings is the key measure use by management to track Company’s profitability from ongoing operations and underlying profitability of the business. This indicator is based on generally accepted accounting principles in the US (GAAP), with certain adjustments Company believes to be appropriate as a measurement approach (non GAAP), primarily the removal of gains or losses on investments and related adjustments.


2. Assets under management represent Consolidated Domestic and International insurance Company Statutory assets (cash and invested assets and separate account assets) and third party assets principally managed by New York Life Investment management Holdings LLC, a wholly owned subsidiary of New York Life Insurance Company.