Saleforce Administrator in North Los Angeles, California | DiversityInc Careers

Saleforce Administrator

Saleforce Administrator - 29407

Gracenote - USA Los Angeles, California 

Explore and Discover Nielsen! With offices located in 110 countries, we are a global independent measurement and big data analytics company focused on your future.  Nielsen Portfolio is one of three core Nielsen businesses. The newly established Portfolio division is defined as a high-growth, innovation-based business that supports the needs of our clients. It includes Gracenote, Nielsen Sports/Esports/Games, Nielsen Music, Brandbank, Superdata, & Nielsen Book, making Nielsen Portfolio the largest supplier of metadata, data, measurement, and insights to the global Entertainment Industry.  


Nielsen Gracenote is the leading provider of entertainment metadata and media recognition technology that powers discovery features for top TV, music, sports and automotive platforms.

Position: Salesforce Administrator 

The Salesforce Administrator will be responsible for proactive planning, strategy, testing, implementation, and maintaining our mission critical CRM System in a global organization. The solutions may be products from the AppExchange or solutions developed internally.  This role is also responsible for ensuring that Salesforce is being fully utilized to meet the needs of the corporate objectives, day-to-day configuration, training, support, maintenance and improvement of the CRM platform. Must embrace the challenge of solving critical business problems and acting as the CRM knowledge expert of evolving and new processes. reporting expertise and ability to acquire command of Gracenote custom salesforce functionality is essential to effective, accurate and reliable data management which is critical to this role.  


Salesforce resource for assistance, troubleshooting, problem-solving and one-off requests for over 450+ users worldwide

Maintenance including but not limited to:

-Setup, profiles, roles, permissions, groups

-Create and maintain record types, sales processes, and object relationships

-Create and customize standard and custom objects including fields (also formula fields), page layouts, workflow and validation rules.

-Manage data storage, sandboxes and licensing requirements

-Implement, administer, and maintain changes to Salesforce and related tools for release schedule, projects, bugs, or ad-hoc --requests

Continuous improvement via self-learning, training, conferences, and certifications to stay abreast of technology advancements

Experience with, maintain and enhance Gracenote Salesforce Einstein Analytics platform.

Identify, direct and follow-through on salesforce training for new and existing sales team and maintain comprehensive salesforce sales training manual. Provide global sales training via hangouts, one-on-one or through written directives.

Direct and maintain global sales salesforce database integrity including normalizing and reconciling data disparities and duplication, integrating legacy company data points, identifying and recommending database required fields and values and by designing, creating and managing checks and balances to monitor global sales data entry for accuracy especially in sales territory management and revenue forecasting.

Design, develop and maintain effective, standard, consistent salesforce reporting and dashboards for sales leadership, sales teams and sales verticals essential to driving revenue growth and sales success.

Conduct analysis and deliver trends and informative actionable directives to sales team as informed by salesforce and sales data.

Identify and design efficiencies and new methods for sales process to save time and resource without compromising data integrity and output. Identify and maintain evolving database requirements by collaborating with salesforce admin, sales  leadership, sales teams and operations to define needs and recommend design and functional enhancements to optimize data entry and meet CRO desired metrics for reporting and analysis.

Requirements / Qualifications:

Certified Salesforce Administrator is required

Salesforce Einstein Analytics/ Wave Reporting knowledge and experience is preferred

Exceptional salesforce reporting and dashboard expertise to meet CRO and sales leaders needs

Highly motivated self – starter with ability to work independently and under tight deadlines, prioritize and multi-task

Strong interpersonal skills with the ability to support and engaged a diverse global sales and sales leadership teams 

Strong written and verbal communication skills, with ability to document clear, concise instructional process and how-to instructions and reference manuals

Salesforce Data Loader expertise is necessary

Proficient in Excel, Google suite and ability to self-teach helpful salesforce apps such as Cirrus   

Bachelor’s Degree or other related experience



About Nielsen:

Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio, and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.

By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population. For more information, visit

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Type: Regular 

Primary Location:  Los Angeles,California 

Secondary Locations: , , , 

Travel:  No