SaaS Prod & Platform Ops - Associate Manager (1) in New York, New York | DiversityInc Careers
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SaaS Prod & Platform Ops - Associate Manager (1)

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at


People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.


Software Engineering professionals work across the Service Delivery Lifecycle to analyze, design, build, test, implement and/or maintain multiple system components or applications for Accenture or our clients.


Job Description


Accenture Products & Platforms professionals demonstrate the ability to apply deep expertise in bringing together Accenture s best of breed delivery practices in order to drive repeatable, industrialized and high quality solutioning and delivery. This covers the key components of the Accenture Delivery Suite that consolidates our proven methodology, estimators, tools, skills and global delivery approaches.


FS-ALIP professionals design develop and implement the Accenture Life Insurance Platform which provide Life Insurers with a full spectrum of processing capabilities, from front-office sales and underwriting to back-office policy administration.


The ALIP SaaS Prod and Platform Operations role will be responsible to support delivery of Accenture APP s Life and Annuity insurance offering as a Cloud hosted or Cloud native service.


Key Responsibilities:

  • Developing best practices and managing solution elements concerning platform uptime, security and compliance, SaaS related DevOps, product upgrade operations, infrastructure utilization optimization, and middleware performance of the services.
  • Maintain a high level of knowledge on the deployment of technologies and or software solutions
  • Drive design and implementation for cloud software delivery and deployment solutions
  • Develop complex cloud infrastructure solution designs and associated estimates Identify and propose improvements to processes and standards
  • Optimize application and system configuration to benefit from cloud based architectures, such as application elasticity and infrastructure auto scaling capacity
  • Ensure documentation and design concepts are in compliance with published technology architecture standards
  • Guide support complete transition process, identifying customer s knowledge gaps, propose and perform workshops
  • Develop and support automation of health checking hosted client systems Enable maximized infrastructure automation by leveraging the appropriate scripting languages, techniques and tools
  • Provide advanced operational support and incident resolution for technologies and or software solutions
  • Perform problem management diagnosis, root cause elimination activity, escalation, tracking and permanent resolution of complex incidents
  • Focus on innovation continued improvement in cost and quality of the technology services
  • Assist in compiling training materials to support operational requirements Document operations run book for the cloud based solution, ensuring quality control
  • Update standards/project specific documentation as necessary