RSO Letter Team Author Analyst - Louisville, KY in Louisville, Kentucky | DiversityInc Careers
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RSO Letter Team Author Analyst - Louisville, KY

Role: Medicare Letter Team - Letter AnalystAssignment: Medicare Letter TeamLocation: Louisville, KY - WatersideAssignment CapsuleIn this highly visible role as a Letter Analyst for the Medicare Communication Team you will be responsible for:
  • Ensuring the communications written meet Humana guidelines and publishing standards for an excellent consumer experience for our Medicare members receiving the communications.
  • Following the process discipline controls for Medicare letters.
  • Building and maintaining relationships with Medicare business areas to understand their business needs and communications requirements processes.
  • Collaborating with Marketing, Corporate Review and Compliance to ensure that the communication is correct and “Humanatized”.
  • Acceptable cycle time from request intake to production date for all communications.

Role Essentials
  • High School Diploma
  • Excellent written and oral communication skills
  • Process oriented
  • Manage multiple assignments
  • Ability to learn order of operations for new systems including data entry logic and coding.
Role Desirables
  • Comprehensive knowledge of Microsoft Word, Excel and PowerPoint
  • Quality Assurance familiarity
  • Experience and knowledge using Letter Generator and Communicator
  • Understanding of Medicare products
  • Understanding of Medicare Operations
  • Understanding of CCP2, Customer Interface System (CI), Marx and PBS
  • Previous compliance background
  • Previous customer service background
  • Content management
  • Bachelor’s Degree in Communications, Healthcare Services or Business Administration or a related field
Reporting Relationships
  • You will report to a Business Consultant.

Humana Inc., headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.