Rep I Cust Srvc Spclty Mail/Call Doctor in Monroeville, Pennsylvania | DiversityInc Careers

Rep I Cust Srvc Spclty Mail/Call Doctor

Job DescriptionThe responsibilities of a Pharmacy Services Representative I/ Call Doctor are to communicate with healthcare professionals to obtain patient prescription information, with patients to determine and coordinate individual prescription needs and with team members to resolve issues relating to patient orders. Also, partnering with pharmacists to make outbound calls to healthcare professionals to obtain clarification on prescription orders as well as calling CVS retail locations for prescription transfers. Provide excellent customer service to the outbound patient and healthcare professional calls to obtain new prescription information. Detail the Anonymity policy to patients and appropriately document in the system to ensure compliance with the patient's request. Review patient profiles to determine patient needs and understand specific patient requests. Identify order specifications (i.e. Over the Counter and Narcotic medications) and clarify special requirements or actions to be taken with patient and pharmacist. The document was dispensing quantities and make necessary changes to order based on patient requests. Place outgoing calls to verify prescription refills, new prescriptions, and modifications to therapy. Review patient profiles to understand particular specific patient needs and prescription requests. Utilize "Contact prescriber" and manual processes in the prioritization of patient medication needs and communicate with the patient to ensure timely shipment of the order. Communicate and build supportive relationships with team referral sources to resolve issues relating to patient and prescription information under the direction of a pharmacist. Update patient profiles and complete necessary documentation and paperwork.Required QualificationsOne year customer service experience in a pharmacy or call center environment. Six months computer experience in a Windows based system.Preferred QualificationsAdditional qualifications include attention to details and accuracy, attention to customer focus to ensure patients and referral sources are responded to with accurate and timely information; ability to work independently as well as in teams; ability to communicate clearly and professionally with internal and external departments as well as physician's offices and patients.EducationHigh school diploma or equivalent.Business OverviewCVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:
Apply for this job


More Jobs Like This