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Regional Facilities Manager

COMPANY OVERVIEW:

As long as there are people who make the world a better place, we'll keep making a difference for them. Since 1918, it has been TIAA's mission to serve those who serve others. It is this mission and the values we embrace that make us a different kind of financial services organization.

When you work here at TIAA, you're not just in it for yourself. You are part of something bigger. A collective mission to make a difference - a collective mission we make our own.

To be difference makers.

For more information about TIAA, visit our website.

POSITION SUMMARY:

The primary purpose of this role is to coordinate Facilities Operations functions in respective Hub office ensuring the continuous availability of TIAA's campus and neighboring sites. Assists TIAA Regional Facilities Teams in the day to day operations; review and direct managing agents and contracted vendors in the 24/7 operation and maintenance of local offices; Manage and coordinate minor design and construction activities of outside contractors and/or vendors (e.g., architects, engineers, trades and general contractors) for new and existing sites; assist in the preparation of local office operating and expense budgets; oversee and manage all contracted local services; may make recommendation and provide feedback on all branch office site selections and leasing activity. Assists in development of departmental business plans and supports successful, efficient implementation of these plans. Organizes, plans, and monitors multiple activities, people, and/or resources. Regional responsibility to manage, monitor and prioritize activities of contracted services involved in the operation of TIAA occupied spaces at the local level. Required to be on call 24/7/365 to respond to incidents. Plans, coordinates and implements all phases of minor construction and alteration projects throughout their assigned Region as well as coordination of MAC (Move/Add/Change) activity with internal and external partners. Coordinates and communicates with lines of business in local offices within respective region. Business Continuity: Develops and maintains Local Office Facilities business continuity plans, critical participant in the LORIMT (Local Office Regional Incident Management Team). Financial Operations: Assists with the management of local operations and expense budgets, reviews, researches and processes invoices for payment, maintains and reconciles database of all payments against budget.

KEY RESPONSIBILITIES AND DUTIES:

Job Complexity

Oversees day-to-day operation of TIAA Hub office facilities with limited oversight. May execute specialized projects, e.g., planning, reviewing, and directing leasehold improvement and building upgrade projects. Supervises support staff and vendors. Manages operational performance of local offices which includes preventive maintenance and break/fix. Responsible for notifications and communicating special events/incidents (i.e. power outages, building shutdowns, etc). Participates in the preparation of long-term plans. Develops budget recommendations for unit and monitors expenditures. Manages multiple complex initiatives and/or teams simultaneously while delivering a focused service. Deep analytical skills are a necessary component of this position.

Interaction

This role can affect every aspect of business conducted within Hub Office or any Corporate location, including executive staff and participants. This position has a direct impact on every business unit that occupies a corporate site within our TIAA employee occupied facilities. Interacts with all levels of management including EC and senior leaders regarding key business strategies, as appropriate. Meets with vendors to keep current with new equipment, service and pricing options. Works with building owners and managers of leased properties regionally. Develops, maintains and strengthens relationships with key business partners to ensure the delivery of service and value. Works with various levels of management to understand plans and business needs; assist in generating near-term and long-term solutions, as well as provide recommendations for longer-term strategies.

Manages operational performance of facilities, including daily maintenance and building systems. Manages initiatives and/or teams, providing leadership, coaching and guidance to ensure that goals and objectives are met, and team members work toward continuous improvement and development. Participates in the preparation of long-term plans. Develops budget recommendations for unit and monitors expenditures. Oversees recommendations regarding promotion, salary, etc., for all reporting staff.

Oversight/Freedom To Act

Role can include direct and indirect management of a variety of contingent workers and vendors. This position manages to an approximately $250k+ annual operating budget along with various $250k+ up to $1MM construction projects

QUALIFICATIONS:


Required Skills, Certification(s), Degree(s) and/or License(s):

  • Property Management, Facilities Management, Leasing, Construction/Project Management, Strategic Space Planning, Critical Operations (Data Center Infrastructure Support), Security Operations, Development, etc.
  • Bachelor's Degree or equivalent combination of education and work experience.
  • 10 to 15 years of experience in Commercial & Corporate Real Estate required.

Desired Skills:

  • Possessing or working toward Real Estate Industry designations such as BOMA's Facilities Management Administrator (FMA) & Real Property Administrator (RPA), IFMA's Certified Facilities Manager (CFM) or Certified Project Manager (CPM).



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This organization is an equal employment opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, this organization expressly prohibits discrimination, harassment, and retaliation on the basis of race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy (including childbirth, breastfeeding or related medical conditions where applicable), sexual orientation, gender, gender identity, gender expression, transgender, marital status, national origin, ancestry, physical or mental disability, requesting a reasonable accommodation based on mental or physical disability, medical condition (as defined by applicable law), genetic history and information, citizenship status, military or veteran status, or any other status protected by federal, state, or local law or ordinance or regulation (collectively referred to here as 'protected characteristics').


*©2016 Teachers Insurance and Annuity Association of America (TIAA), 730 Third Avenue, New York, NY 10017


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