PT Theater Host - Hershey's Chocolate World

Job Location: Hershey, PA

 

Theater Hosts work in our exciting 4D show theater.  The Hosts will greet each guest and scan their ticket as they enter the 4D Theater and are responsible for seating guests in the 4D Theater. They will assist guests, distribute and collect 4D glasses. Theater Hosts will maintain cleanliness and perform general housekeeping of the 4D Theater. The Theater Hosts will perform other theater related duties as needed. The required skills for this position include the ability to speak in front of a large audience of up to 250 guests per show. The Host gives a short (5-minute) scripted and improvised presentation in the Pre-Show Gallery to begin the 4D Chocolate Mystery.

 

This is a part-time position located in Hershey, Pennsylvania, with work hours being primarily in the summer and the fall. The company will not provide relocation assistance or other employment benefits for this position.  This position requires evening, weekend and holiday availability.  This position has a starting pay rate of $9.00 per hour or more based on relevant work experience. 

 

Hershey’s Chocolate World requires a focus on exceptional customer service and expects employees to be: approachable, courteous, knowledgeable about our products, able to clearly communicate with guests and assist them with questions, and provide general information to guests with a high level of professionalism.

 

Summary of major duties:

 

  • Must demonstrate our Customer Service Pledge
    • Must be approachable, showing that our guests are our priority
    • Must initiate contact with our guests by being courteous and greet them with a smile
    • Must be willing to listen to our guests and provide for their needs
    • Must provide a genuine Thank You to every guest
  • Scan tickets, greet guests and seat them in the 4D Theater
  • Expects the individual to be: approachable; courteous; knowledgeable about our products; able to clearly communicate with guests and assist them with questions; and able to provide general information to guests with a high level of professionalism
  • Listen to customers and provide information to assist them
  • Maintain cleanliness of the 4D Theater
  • Memorize a short script that includes moments of improvisation and speaks clearly to an audience
  • Assists guests into the theater, as well as distribute and collect 4D glasses

 
Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities: 

 

  • Must be 16 years of age or older
  • Must maintain a neat appearance and meet the uniform standards
  • Must be able to push, pull, lift, and carry 25 pounds
  • Must be able to walk or stand for 5-8 hours
  • This role will require bending, stooping, and twisting
  • Pushing wheelchairs may be required
  • Must be able to memorize a short script and speak clearly to an audience of 250 guests
  • Must be able to clean up theater area (trash, lost and found items, sweeping the floor, cleaning seats, emptying return bins for 4D glasses)
  • Must be able to communicate effectively with guests, fellow coworkers and function effectively as part of a team
  • The position requires a focus on exceptional customer service and expects the individual to be: approachable; courteous; knowledgeable about our products; able to clearly communicate with guests and assist them with questions; and able to provide general information to guests with a high level of professionalism
  • Reliable transportation to and from work
  • Must be able to read, write and speak English proficiently

 

Minimum Education and Experience Requirements:

 

Education: No formal education required

Experience: A minimum of one year experience in public speaking experience is required

 

 

 This description covers the most significant duties performed but may be responsible for other minor related work assignments.

 

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.

 

The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans

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