PT Food Service Attendant - Hershey's Chocolate World

Job Location: Hershey, PA

 

Food Service Attendants are responsible for welcoming and greeting guests, offering samples, basic food preparation, portion control, product rotation, and maintaining a clean and sanitary work space. Attendants will also provide prompt and courteous service to Hershey’s Chocolate World guests. Food Service Attendants also will be required to operate a cash register and restock supplies. The required skills will be learned primarily through on-the-job training.

 

This is a part-time position located in Hershey, Pennsylvania. The company will not provide relocation assistance or other employment benefits for this position. This position has a limited number of weekday daytime shifts during non-peak seasons. This position requires evening, weekend and holiday availability and has a starting hourly rate of $8.50 or more based on relevant experience.

 

Hershey’s Chocolate World requires a focus on exceptional customer service and expects the employees to be: approachable, courteous, knowledgeable about our products, able to clearly communicate with guests and assist them with questions, and provide general information to guests with a high level of professionalism.

 

Food Service Attendants work in one of our food service areas including:

  • Food Court featuring pizza, deli salads, sandwiches, soups and hot entrees
  • Ice Cream featuring our world-famous milkshakes and sundaes

 

Summary of Major Duties/ Responsibilities:

  •  Must demonstrate our Customer Service Pledge
    • Must be approachable, showing that our guests are our priority
    • Must initiate contact with our guests by being courteous and greeting them with a smile
    • Must be willing to listen to our guests and provide for their needs
    • Must provide a genuine Thank You to every guest
  • Listen to customers and take food and beverage orders
  • Assist with receiving of daily orders, putting orders away in proper locations and product rotation
  • Serve food and beverages according to standards for portion and presentation
  • Meet all food safety and sanitation standards
  • Restock supplies
  • Maintain cleanliness of the work area to include:
    • Washing and polishing of workstations, counter tops and cabinets, etc.
    • Routine cleaning of inside and outside of equipment, including refrigerators
    • Occasional sweeping and mopping floors as well as other cleaning duties as needed

 

Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:

  • Must be a minimum of 15 years of age
  • Must be able to operate a cash register
  • Must be able to handle and move ingredients, tools, and hot cooking pans
  • Must be able to assist with basic food preparation (cut, mix, slice and weigh ingredients)  by reading labels and instructions to properly measure and assemble ingredients
  • This role may require employees to monitor items and the use of hot ovens, pots, and pans
  • Must maintain a neat appearance and adhere to the uniform standards
  • Customer service and problem-solving skills
  • Ability to work in fast-paced environment
  • Leadership/ability to take initiative
  • Must be able to push, pull, lift, and carry 25-50 pounds
  • Must be able to walk or stand for 5-8 hours
  • This role will require bending, stooping, twisting and some overhead lifting
  • This role requires repetitive motion of the hands, fingers, and wrists
  • Must be able to communicate effectively with guests, fellow coworkers and function effectively as part of a team
  • Must be able to work at a fast pace and remain focused, accurate and efficient

 

Minimum Education and Experience Requirements:

Education: No formal education required

Experience: Food Service experience preferred, but not required

 

This description covers the most significant duties performed, but you may be responsible for other minor related work assignments.

 

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.

 

The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans

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