Project Manager I - Technical, Cox Business in Atlanta, Georgia | DiversityInc Careers
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Project Manager I - Technical, Cox Business



Plans, organizes, secures, and manages resources to bring about the successful completion of specific project goals and objectives. Projects are temporary endeavors with defined beginning and end and are usually constrained by time and resources. Partners with project stakeholders, internal customers, external vendors, and cross-functional teams. Facilitates a cross-functional team to execute on defined deliverables and drives key decisions. Common deliverables typically include the project charter, scope definition, requirements documents, work activities, project schedule, risk register, communication plan, resource plan, risk management plan, procurement plans, project budget, quality control plan, status updates, reporting, and tracking. Uses industry recognized/generally accepted PM knowledge, skills, tools and techniques to achieve a project’s stated objectives. Typically, does not independently deliver content or decisions which define final project deliverables.


Leads smaller and/or less complex projects under close to moderate supervision;

Reporting, communications, relationships and sphere of influence typically occur within the team and direct management

Project cycle of typically less than 1 year

Actions at this level can cause or prevent delays & cause inefficiencies of a team

Projects are typically individual or Intra-organizational (multiple departments); although some smaller corporate projects may affect business unit(s) or entire company.

Budget management is typically limited at this level.

Develops detailed project schedules, project estimates, resource plans, and status reports; tracks key project milestones and adjusts project plans and/or resources to meet needs of customers

Initiates, plans, executes, and controls project efforts that utilize technological solutions

Establishes and implements project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high-quality standards, and meet customer expectations

Develops and executes management plans for time, cost, scope, quality, communications, risk, human resources, procurement and integration

Translates project requirements into project objectives and tasks

Reports on project progress throughout the project lifecycle or specific phases within the Solutions Delivery Life cycle (SDLC).

Coordinates the resources necessary to successfully complete the project

Communicates major milestones and identifies potential project risks; conducts regular status meetings to review project activities; manages prioritization procedures

Sets and manages client expectations, managing and escalating issues and changes

Measures progress toward goals and revises project objectives; documents applying change control procedures;

Evaluates the impacts and risks of changes from multiple perspectives, assigns tasks that are necessary to reduce or eliminate those considerations, determines tentative implementation dates, and tracks results of the implementation;

Develops methods to measure customer satisfaction; obtains feedback at critical milestones and at project completion to ensure that project efforts meeting customer expectations for time, cost, and results

Anticipates and identifies tasks required to support change processing including performing change impact analysis, assigning tasks to project team members, verbally communicating complex issues, verifying that tasks are completed, and communicating implementation status

Takes responsibility for changes to applications software and systems environments to ensure that changes to the environment have been properly analyzed and adequately coordinated and do not adversely impact the company’s ability to meet published customer service level agreements;

Creates and applies project control techniques that reduce risk from changing technological infrastructure, hardware, automations, systems software, or applications systems

Builds relationships with key stakeholders and project resources to drive key decisions and ensure timely project completion

Produce and report on KPIs and metrics.

Documents and understands what the technical environment dependencies are for each project to support an end to end integrated environment.

Manages, the creation and tracking of processes, procedures, and documentation that improve environment stability, availability, and production parity

Negotiates and provides levels of estimates for projects between business units and the Environment Management Team.

Accountable for tracking and managing the creation of functional designs; identifies risks and benefits of alternate designs; calculates costs/benefits of potential actions or solutions to establish their viability/ROI; assesses project impact of system changes on users and internal and external customers and stakeholders



1 year of experience in related field (i.e. Change management, process improvement, project management, Engineering, Technical Operations) or academic equivalent training or projects

Requires working knowledge of engineering or related processes, development of methods and procedures 

Demonstrated problem solving and analytical thinking skills


BS/BA degree in related discipline strongly preferred (i.e. Engineering, Computer Science, or similar technical degree)

Experience in telecommunications industry desired.

Ability to travel – up to 25%

Cox Business “Center” position located in Atlanta

Strong Operations background – Metrics, understanding of cost of delivery, “Lean Operations Management”, Quality Initiatives, Standardization Project Management, Critical Path Methodology, etc.

Knowledge of OPTIX and/or BID applications and CB Sales and Order Management processes or similar CRM/OM workflow management applications

Strong knowledge of Tableau Reporting and analytical data extraction and manipulation

Knowledge of communications industry and voice, video and data services

Strong to expert skills in MS-Project, Visio, Word, Excel, PowerPoint and Outlook required, with the ability to become proficient in other software tools as needed.

Exceptional interpersonal/people skills including verbal and written communication skills, integrity, sound judgment and decision making ability to all organizational levels.  The ability to modify the messaging appropriately to various technical, managerial, and leadership audiences is critical for this position.

Must maintain strict confidentiality of extremely sensitive data, records, files, conversations, etc. 

Demonstrates continuous effort to improve self and team operating protocol, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

Flexible and creative problem solver with the ability to think analytically and follow through with complex problems

Strong follow-through and ability to implement tasks

Team player with a high-energy level and diligent work ethic

Ability to meet or exceed deadlines

Ability to thrive in a fast-paced environment

Ability to organize and prioritize activities



Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at and


Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Organization: Cox Communications, Inc.

Primary Location: US-GA-Atlanta-6205-B Peachtree Dunwoody Rd

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 25 % of the Time

Schedule: Full-time

Unposting Date: Ongoing