Product Manager in Alpharetta, Georgia | DiversityInc Careers

Product Manager

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management. The way EY people work together, and with clients, is becoming increasingly influenced by technology, and this trend is only likely to accelerate. As part of IT you may be responsible for large strategic enterprise application development, enterprise security, business intelligence, cloud and data center services, as well as other technology products. IT plans, develops and manages all technology used in EY to enhance service delivery, drive revenue growth and profitability and strengthen our competitive advantage as the most globally integrated organization in professional services. With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Essential Functions of the Product Manager in Global TAS & Advisory:

  • Strong knowledge about product lifecycle, evaluate product capabilities and features, develops problem solutions, analyzing alternative solutions; preparing system specifications and product service delivery is required
  • Coordinate with leadership, business, IT and vendors and provide product consultation and market insight
  • Lead with business to support new product developments and existing product enhancements
  • Identify integration opportunities based on business synergy and product vision to extend the product
  • Analyze business need, research offerings in market, comparative analysis and provide recommendation
  • Support key decision making processes on product retirement/expansion, technology adoption etc.
  • Effectively collaborates product specific meetings, QBR’s, manage contract & negotiation, product vendor relationship.
  • Good understanding of product releases, new features offered, risks, patches, fixes, testing and implementation
  • Good Knowledge of licensing models, product pricing, utilization analysis, product training offerings, financials/chargeback models
  • Aggregate and synthesize reports for both internal and external consumption on a periodic basis.
  • Clear communication, leadership reporting, articulate findings, share recommendations and be a trusted advisor to business.
  • Analyze business needs, align product roadmap strategy, planning, prioritization, lead POC’s, product CBA, study functional and technical specification, follow EY standards, policies/processes, testing and product delivery
  • Consults with product line consumers to assess and anticipate current and future product line requirements and develops a long-term action plan
  • Manages the product line’s budget and makes informed and dynamic investment prioritization decisions
  • Defines, tracks, and communicates product line-specific KPIs to improve the product line’s adoption and performance
  • Collaborates with business partners to determine the right product line cost model and facilitates demand planning and management conversations
  • Defines product line pricing models based on an understanding of benchmark service levels and prices in the industry

Analytical/Decision Making Responsibilities:

  • Proactively identify opportunities for improvement and optimization in product functionality
  • Anticipates problems before they occur; defines the problem or risk; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution.
  • Analytical skills and problem solving skills needed to manage multiple applications and processes
  • Demonstrate business and technology savvy
  • Proactively identify opportunities for improvement and optimization of product and processes
  • Analysis and reporting of data based on services provided to bring visibility to leadership and stakeholders

Supervision Responsibilities:

  • Working closely with other team members, business, IT and vendor

Knowledge and Skills Requirements:

  • Ability to develop and deliver long-term strategy and technology roadmaps
  • Knowledge of design thinking, APIs and integration, Agile methodologies, big data, and UI/UX design
  • AIPMM Certified Product Manager – Preferred
  • SAFe Agilist Certification – Preferred
  • Exceptional strategic thinking, ability to consider impact and opportunities of a fast changing technology market onto Business Unit, paired with ability to propose practical implementation approaches
  • Outstanding communication skills both oral and written paired with the ability to tailor the message to audiences
  • Good understanding of infrastructure aspects, servers, data center, product hosting, cloud platform, and licensing
  • Ability to build relationships in a remote setting with users of various levels
  • Exceptional decision-making ability, balancing what is right with what is realistic
  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
  • Ability to work and team with a multitude of different people from various parts of the Business and IT
  • Ability and willingness to continuously learn product releases, risks and fixes, product metrics, competitor and pricing
  • Possess a high energy level, sense of urgency, decisiveness, and an ability to work well under pressure
  • Possess a curiosity and a passion towards engaging the imagination of senior level executives in grasping and enabling the fundamentals of change;
  • English language skills - excellent written and verbal communication
  • Expert to Proficient at Microsoft Office (Excel, PowerPoint, etc.)

Other Requirements:

  • Strong technology background
  • Strong critical thinking and analytical skills with the ability to find solutions quickly
  • Ability to build relationships at all levels and with all personality types.


  • A bachelor’s degree in Business Administration, Computer Sciences or a related discipline; or equivalent work.


  • 8+ years in a corporate IT environment.
  • 5+ years’ experience in an overall product management role
  • Ability to develop and deliver long-term strategy and technology roadmaps
  • Knowledge of design thinking, APIs and integration, Agile methodologies, big data, and UI/UX design
  • AIPMM Certified Product Manager – Preferred
  • SAFe Agilist Certification – Preferred
  • Other relevant experience in a related technical field (application development, deployment/implementation and infrastructure) is plus

  • Work experience with end to end product lifecycle management is required

  • Work experience in a service delivery organization / firm preferred