Pharma Life Sciences Operations Service Manager in Boston, Massachusetts | DiversityInc Careers

Pharma Life Sciences Operations Service Manager

A career in our Supply Chain Management practice, within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability. You’ll be a part of a team that helps organisations in transforming their supply chains into a strategic asset. You’ll work with our clients to develop a supply chain strategy, optimise their supply chain footprint and logistics, manage transportation and distribution, and develop an integrated business planning solutions.


As a Manager, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

  • Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above
  • Be involved in the financial management of clients
  • Be actively involved in business development activities to help identify and research opportunities on new/existing clients
  • Contribute to the development of your own and team’s technical acumen
  • Develop strategies to solve complex technical challenges
  • Assist in the management and delivering of large projects
  • Train, coach, and supervise staff
  • Keep up to date with local and national business and economic issues
  • Continue to develop internal relationships and your PwC brand

Job Requirements and Preferences: 

Basic Qualifications: 

Minimum Degree Required: 
Bachelor Degree

Minimum Years of Experience: 
5 year(s) 

Preferred Qualifications: 

Degree Preferred: 
Master of Business Administration

Additional Educational Preferences: 
Degrees in Science or Engineering may be considered.

Certification(s) Preferred: 

Preferred Knowledge/Skills: 
Demonstrates extensive knowledge and/or a proven record of success in managerial roles involving the following areas: - Operations management, operationalizing business strategies and transforming the value chain functions from innovation, to product development, to commercialization, and to lifecycle management; - Lean Operations, Six Sigma, and IT enablement of key business processes is preferred; and, - Medical devices, diagnostics, or other medical technologies.

Demonstrates extensive abilities and/or a proven record of success in the following areas: - Leveraging extensive knowledge across Customer Service, Sales Support, Customer Contracts Management, Capital Assets Management, Field Service, Inside Sales, Depot and Refurbishment Operations, Spare Parts Management, Warehousing and Distribution, Customer Support, Software Technical Services, hardware and software products, as well as related implementations operations; - Utilizing specialization in developing Service strategies, driving change, business transformation initiatives and turnaround scenarios to achieve maximum results; - Building specific capabilities and specialization to assess potential shared service candidates for external service support, shared service integration and customer experience improvements with all regions on an on-going basis; - Demonstrating excellent analytical skills in financial analysis, contact center intelligence, customer experience KPIs, etc.; - Leveraging prior experience in review of people, processes and technologies to maximize experience, efficiencies and effectiveness in all channels; - Deploying Digital strategies and innovations to improve service performance; - Consulting experience; - Displaying a proven track record of improving service operations and profits; - Managing teams through the design and implementation of people, process and technology changes, including building solid and collaborative relationships with team members, fostering a productive teamwork environment, leveraging diverse views to encourage innovation, and helping develop and grow team members throughout the course of every engagement, providing timely and meaningful feedback; - Exhibiting capability in thought leadership, the development of intellectual property (IP), and marketing and promotion of IP; - Supporting incremental business development opportunities, and where possible, identifying new business opportunities including client lead maturation, proposal development, and closing; - Leveraging industry contacts to make introductions and connect the firm to potential clients (short term or long term); - Maintaining an active rolodex and pipeline of executives; and, - Working to maintain, expand, and mature those over time.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.Advertisement