Performance Consultant I in Elkridge, Maryland | DiversityInc Careers
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Performance Consultant I


It's an exciting time to work at Xtime. Every day consumers and automotive dealers connect with each other using our software. Whether it's scheduling service appointments through a variety of devices (web, mobile phone, in-vehicle), looking up the repair history for your vehicle, or finding prices or promotions for repairs and maintenance, our Spectrum™ suite of products has not only revolutionized the way people look for repair and maintenance services, but is also transforming how consumers, dealers, and manufacturers interact. Xtime is leading that transformation.Position Title:  Dealer Performance ConsultantPosition DescriptionThe Xtime Dealer Performance Consultant (DPC) position is responsible for providing client facing program management, as well as, in-dealership consulting activities regarding specific enterprise accounts or regionally based customers.  Specific activities include the following tasks:
  • Provide change leadership as primary point of contact during all implementation phases of Xtime’s product(s)
  • Conduct in-dealership consultative efforts to ensure Xtime product(s) are configured to customer processes
  • Assist in the training of various functionality afforded to enterprise customers through Xtime’s product(s) as requested
  • Provide L2/L3 technical support to enterprise customers as requested
  • Provide accurate customer status reports identifying tasks completed and action items
  • Act as an enterprise customer and dealership advocate within Xtime
  • Ability to travel approximately 75% although exact amount may vary
  • Ability to manage and track travel requirements in compliance with enterprise customer guidelines 


Industry Specific Background
  • BS/BA in related discipline OR an equivalent combination of education and work related experience.
  • Generally 3 years of experience in related field.
  • At least 3 years Automotive Industry experience within an OE (e.g. Chrysler, GM, Volkswagen, Nissan, Hyundai, etc.), dealer group(s), regional group(s), dealership(s), and/or industry vendor(s) to previously listed entities
  • Comprehensive variable and fixed operations understanding of Dealership processes with regard to operational readiness within both the enterprise and dealership
  • At least 1 year working directly with dealerships; preferably in an advisory or account management capacity
  • Working knowledge of one or more DMS systems (desirable)
Technical/Management Skills
  • Experience with software systems and processes related to software operation such as planning and problem tracking software, and issue resolution processes
  • Account and/or Client Management experience with proven track record of operational objectives consistently attained
  • Ability and eagerness to learn complex technology and basic understanding of web-based systems
  Other Required Skills
  • Critical thinking and problem solving skills
  • Ability to clearly and effectively discuss technical issues with non-technical customer personnel
  • Sensitivity and patience when working with customers
  • Organization and attention to detail
  • Excellent verbal and written communication skills
  • Flexibility/adaptability to work in a very dynamic environment
  • Ability to work nearly autonomously
  • Desire to work in a highly collaborative atmosphere
  • Travel Expectations     75%

About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


Organization: Cox Automotive

Primary Location: US-NY-New York-1 Dag Hammarskjold Plaza

Other Locations: 4760 Valley View Blvd NW,US,VA,Roanoake,24012|Dover Remote,US,DE,Dover,19901|Annapolis Remote,US,MD,Annapolis,21401|Baltimore Remote,US,MD,Baltimore,|7120 Dorsey Run Rd,US,MD,Elkridge,21075|Walkersville Remote,US,MD,Walkersville,21793|FREDERICK Remote,US,MD,FREDERICK,21702|Mount Laurel Remote,US,NJ,Mount Laurel,08054|Barnegat Remote,US,NJ,Barnegat,8005|505 Thornall St,US,NJ,Edison,08837|Allentown Remote,US,PA,Allentown,18101|Biglerville Remote,US,PA,Biglerville,17307|Duncansville Remote,US,PA,Duncansville,16635|Charlottesville Remote,US,VA,Charlottesville,|Alexandria Remote,US,VA,Alexandria,|1901 N Moore St,US,VA,Arlington,22209-1718|5958 Kingstowne Ctr,US,VA,Alexandria,22315-6201|1341 Crossways Blvd,US,VA,Chesapeake,23320|North Chesterfield Remote,US,VA,North Chesterfield,23235|1301 Executive Blvd,US,VA,Chesapeake,23320|1601 Frederick Blvd,US,VA,Portsmouth,23703-3756|Chantilly Remote,US,VA,Chantilly,

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 75 % of the Time

Schedule: Full-time

Unposting Date: OngoingAdvertisement