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Performance Consultant, Dealer


Description

It's an exciting time to work at Xtime. Every day consumers and automotive dealers connect with each other using our software. Whether it's scheduling service appointments through a variety of devices (web, mobile phone, in-vehicle), looking up the repair history for your vehicle, or finding prices or promotions for repairs and maintenance, our Spectrum™ suite of products has not only revolutionized the way people look for repair and maintenance services, but is also transforming how consumers, dealers, and manufacturers interact. Xtime is leading that transformation.

Position Title:  Dealer Performance Consultant

Position Description

The Xtime Dealer Performance Consultant (DPC) position is responsible for providing client facing program management, as well as, in-dealership consulting activities regarding specific enterprise accounts or regionally based customers.  Specific activities include the following tasks:

  • Provide change leadership as primary point of contact during all implementation phases of Xtime’s product(s)
  • Conduct in-dealership consultative efforts to ensure Xtime product(s) are configured to customer processes
  • Assist in the training of various functionality afforded to enterprise customers through Xtime’s product(s) as requested
  • Provide L2/L3 technical support to enterprise customers as requested
  • Provide accurate customer status reports identifying tasks completed and action items
  • Act as an enterprise customer and dealership advocate within Xtime
  • Ability to travel approximately 75% although exact amount may vary
  • Ability to manage and track travel requirements in compliance with enterprise customer guidelines 


Qualifications

Industry Specific Background
  • At least 3 years Automotive Industry experience within an OE (e.g. Chrysler, GM, Volkswagen, Nissan, Hyundai, etc.), dealer group(s), regional group(s), dealership(s), and/or industry vendor(s) to previously listed entities
  • Comprehensive variable and fixed operations understanding of Dealership processes with regard to operational readiness within both the enterprise and dealership
  • At least 1 year working directly with dealerships; preferably in an advisory or account management capacity
  • Working knowledge of one or more DMS systems (desirable)
 

Technical/Management Skills

  • Experience with software systems and processes related to software operation such as planning and problem tracking software, and issue resolution processes
  • Account and/or Client Management experience with proven track record of operational objectives consistently attained
  • Ability and eagerness to learn complex technology and basic understanding of web-based systems
  Other Required Skills
  • Critical thinking and problem solving skills
  • Ability to clearly and effectively discuss technical issues with non-technical customer personnel
  • Sensitivity and patience when working with customers
  • Organization and attention to detail
  • Excellent verbal and written communication skills
  • Flexibility/adaptability to work in a very dynamic environment
  • Ability to work nearly autonomously
  • Desire to work in a highly collaborative atmosphere
 Travel Expectations     75%


About Cox Automotive

 

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea®, and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.

 

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.



Organization: Cox Automotive

Primary Location: US-NY-New York-261 Madison Ave

Other Locations: Pennsylvania,US,PA,,|New Jersey,US,NJ,,|New York,US,NY,,

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 75 % of the Time

Schedule: Full-time

Unposting Date: OngoingAdvertisement