Outside Property Claim Representative TRAINEE - Bellflower/Lakewood in Orange, California | DiversityInc Careers
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Outside Property Claim Representative TRAINEE - Bellflower/Lakewood

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
  • This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity.
  • This role is responsible for providing quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations.
  • As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.
  • This job does not manage others
  • This job works under Close Supervision: Work is reviewed at several steps along the way.

Marketing Description
Selected candidate must live in the Bellflower/Lakewood territory or be willing to relocate to the territory at their own expense.

Primary Job Duties & Responsibilities
  • Completes required training in the Property Trainee Program which is a three phase program that is approximately 12 weeks. The program is a mix of online, virtual, classroom, and on-the-job training. Classroom training is at Claim University in Hartford, CT.
  • Investigates each claim to obtain relevant facts necessary to determine coverage, causation/ damages, extent of liability/establishment of negligence, damages, contribution potential and exposure with respect to the various coverages provided through prompt contact with appropriate parties (e.g. policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts).
  • Takes necessary statements.
  • Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going communication, and follow-through on meeting commitments to achieve optimal outcome on every file.
  • Training consists of several months handling inside property claims at the desk.
  • Works closely with Unit Manager or mentor to promptly resolve assigned claim.
  • Reviews and analyzes coverage and applies policy conditions, provisions, exclusions and endorsements, and understands how jurisdictional issues impact the claim.
  • Completes field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.
  • Manages file inventory and expense reserves by utilizing an effective diary system, documenting claim file activities to resolve claim in a timely manner.
  • Determines settlement amounts, negotiating and conveying claim settlements within authority limits to insureds and claimants. As appropriate, writes denial letters.
  • Refers claims beyond authority as appropriate based on exposure and established guidelines.
  • Participates in CAT Duty

Minimum Qualifications
High School Diploma or GED and one year of customer service experience OR Bachelor's Degree required. Valid driver's license - required.

Education, Work Experience & Knowledge
Bachelor's Degree preferred or a minimum of 2 years of work OR customer service related experience preferred.

Job Specific & Technical Skills & Competencies
  • Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic
  • Strong verbal and written communication skills - Basic
  • Attention to detail ensuring accuracy - Basic
  • Ability to work in a high volume, fast paced environment managing multiple priorities - Basic
  • Analytical Thinking - Basic
  • Judgment/Decision Making - Basic

Environmental/Work Schedules/Other


  • Exposure to Excess Noise - Occasionally
  • Exposure to Dirt, Dust, Fumes, Smoke, Gases, or Other Irritating Substances - Frequently
  • Exposure to Variable Weather Conditions - Continuously

Work Schedules:

  • Weekend work hours - Occasionally


  • Travel - Occasionally
  • Flexibility and willingness to work extended work day hours with intermittent weekend hours given volume of work with minimal notice given

Physical Requirements
  • Operates standard office equipment - Continuously
  • Sitting (can stand at will) - Continuously
  • Standing - Continuously
  • Lifting items up to 36-50 pounds - Frequently
  • Climbing unprotected heights (ladder, rooftop, stairs, loading dock) - Frequently
  • Use of Keyboards (Sporadic 10-Key) - Continuously
  • Working in a confined or restricted area - Frequently
  • Driving - Continuously
  • This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.

Licensing or Certificates
Valid passport preferred.

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.