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Operations Process Owner

Operations Process Owner - 9790

Technology and Engineering - USA Oldsmar, Florida 

OPERATIONS PROCESS OWNER

Nielsen is looking for an Operations Process Owner/Sr. Process Designer in its Tech Strategy & Operations organization under the Television Audience Measurement (TAM) Panel Portfolio.  The portfolio supports one of Nielsen’s most strategic initiatives, the new NANO Meter, and involves re-imagining/re-architecting tools that Operations uses every day to recruit, install, and manage their homes.  A key focus for this position will be partnering with the Technical Product Owner to drive our Field Services initiative involving scheduling, route optimization, and resource management.

 

An Operations Process Owner is accountable for designing and implementing E2E Operational solutions while driving product quality.  

 

Specific Responsibilities Include

  • Develop and provide new project/initiative definition and analysis using project charters to define business case and scope while outlining problem statement, goals and objectives and high-level project plans
  • Partner with key stakeholders to insure development of a thorough project plan with buy-in both from the design teams and the implementation/operations teams
  • Ensure measures are taken in projects to increase quality and mitigate risk, including risk analysis, impact assessment, and needs assessment, staffing and workload balancing, test planning and execution, contingency and deployment plans
  • Submit project status reports and other project information to key stakeholders and Global Watch management on a regular basis and as requested
  • Ensure Operations understands the impact of planned changes and how it affects their respective business unit
  • Define user requirements, specifications and functional design of new applications and changes to existing applications to meet strategic and/or quality needs
  • Ensure application functionalities meet the strategic deliverable requirements of Nielsen and enable Delivery Centers to operate at optimal efficiency and quality
  • Ensure that new user functionality/process documentation is created; manage development and implementation of UAT test cases, user training and deployment process as needed
  • Develop/coordinate & represent all business requirements for all new programs impacting Watch Operations.
  • Work across Operations to identify and prioritize Ops needs through Demand Management requests. Work with submitting a team to capture business requirements and assess value.
  • Work across stakeholders, as assigned, to shepherd requests throughout the entire development and implementation process, ensuring Ops business needs are met.
  • Proactively engage with Tech & SDO to ensure full representation of all Watch Operations requirements throughout the development process
  • Proactively engage with all Watch Ops’ teams to familiarize teams with all types of technology submissions/requests that may impact Watch Operations.
  • Represent Operations in all projects from preliminary scoping and estimation through entire software development life cycle, including UAT, to guarantee quality implementations E2E
  • Identification and execution of KPIs and control mechanisms for new solutions
  • Tender solution design and costing execution
  • Process documentation/SOPs for new functionality/programs
  • Program financial management

 

Qualifications

  • Strong oral and written communication skills
  • Demonstrated ability to collect, harmonize and evaluate business requirements without prior exposure to systems and processes
  • Capable of leading and facilitating meetings and of turning documentation into a compelling and persuasive presentation
  • Demonstrated program management skills & experience
  • Strong interpersonal skills and the ability to develop effective relationships with other stakeholders
  • Ability to work independently and within a team environment
  • Effective communication skills - able to communicate the information with clarity and precision
  • Strong planning and organizational skills
  • Capable of driving a team to consensus on cost/benefit of a proposed investment
  • Experience with scheduling and routing processes required.

 

#LI-US

Job Type: Regular 

Primary Location: Oldsmar,Florida 

Secondary Locations: , , ,  

Travel:  No 

Relocation Approved: No 

Recruiter Name: Rachelle Roberts