Operations Manager in Saint Paul, Minnesota | DiversityInc Careers

Operations Manager

Job Description

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.  Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example. ?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership


Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program.  Operations Managers are not eligible for direct promotion to Store Manager.  Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.


Essential Functions:

1. Management

  Lead others and work effectively with store crews

  Supervise, assign and direct activities of the store’s crew

  Effectively communicate information to store crew and supervisors in an open and timely manner

  Support Store Manager with actions plans for operational and service improvement

2. Customer Service

  Assist customers with their questions, problems and complaints

  Promote CVS customer service culture (greet, offer help, and thank)