Operational Risk Manager 4 - Know Your Customer (KYC) Onboarding Manager in San Francisco, California | DiversityInc Careers
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Operational Risk Manager 4 - Know Your Customer (KYC) Onboarding Manager

Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.  

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Corporate Risk helps all Wells Fargo businesses identify and manage risk. We focus on three key risk areas: credit risk, operational risk, and market risk. We help our management and Board of Directors identify and monitor risks that may affect multiple lines of business, and take appropriate action when business activities exceed the risk tolerance of the company.

The Wholesale Financial Crimes Business Risk & Controls (WFCBRC) team is responsible for the coordination, oversight, and ultimate execution of Wholesale Banking’s commitments to key internal and external stakeholders as it relates to the management of financial crimes risk with the Wholesale Bank. In addition to having responsibility for Wholesale Banking’s execution of the Bank Secrecy Act/Anti-Money Laundering (BSA/AML) program, WFCBRC is also responsible for the remediation of the OCC BSA/AML Consent Order.

This team will partner with line of business (LOB), operations, risk, and compliance team members, Wholesale Group Risk Office (in particular Financial Crimes Risk & Compliance), Enterprise Financial Crimes Risk Management, Wells Fargo Audit Services, and Testing & Validation to advocate and ensure alignment in scope, purpose, expectations, and execution of the Wholesale Financial Crimes Program. The team will achieve this through a focus on strong communication, strategic planning, thoughtful and meaningful tracking/reporting, and timely escalation and change management.

The newly created Wholesale Financial Crimes Customer - Know Your Customer Onboarding team is seeking a dynamic leader. This organization will provide operations support for various customer onboarding activities as they relate to Customer Identification Program (CIP)/Customer Due Diligence (CDD).  Specifically, this leader will manage the newly formed Customer Onboarding team for Wholesale Banking. The team will interact with the front line team members, relationship managers, and/or line of business (LOB) Financial Crimes teams to ensure accurate, timely, and successful onboarding of customer information to satisfy CIP requirements.  Most common tasks involve document collection, document review, and data quality checks. Additionally, the team will provide reviews for related parties. The team is geographically disbursed and this leader will be responsible for managing multiple work sites. This leader will interact with both LOBs and Customers.

Operational Risk Manager 4 - Know Your Customer (KYC) Onboarding Manager Individual Responsibilities Include:

  • Managing the use of internal and external data, including publicly available information
  • Performing risk assessments, leveraging experience within reputational and operational risk management or control functions
  • Collaborating with all levels of management and functional groups
  • Executing communication routines with impacted stakeholders inclusive of members of the risk team as well as the LOB
  • Day to day support of LOB teams and clear understanding of business goals/objectives as well as applicable Financial Crimes risk

Function and Span of Control

Onboarding CIP CDD, Multiple Front Line Managers, and Indirect Reports

As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

Preferred Locations: Charlotte, NC; San Francisco ,CA; Chandler, AZ; Minneapolis, MN; Salt Lake City, UT; New York City, NY; however other locations within the Wells Fargo Footprints will be considered.



Required Qualifications

  • 10+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 10+ years of IT systems security, business process management or financial services industry experience, of which 5+ years must include direct experience in compliance, operational risk management, or a combination of both
  • 5+ years of management experience

Desired Qualifications

  • Advanced Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to articulate complex concepts in a clear manner

Other Desired Qualifications
  • Proven track record of meeting deadlines with attention to detail and quality deliverables
  • Ability to interact with all levels of an organization
  • Proven ability to achieve success in a fast-paced, deadline driven environment and possess a high level of drive and enthusiasm
  • Thorough understanding of CIP/CDD/EDD requirements
  • Experience in leading a team and providing guidance/direction to less experienced consultants
  • Onboarding, Monitoring, Surveillance, KYC customer processing experience is strongly preferred
  • Regulatory and Financial Crimes Compliance experience a plus
  • Wholesale Line Of Business experience a plus
  • 6+ years Financial Services Industry experience at a full-service financial institution with domestic and international operations with at least 2 years in Wholesale Banking or similar experience
  • In-depth knowledge of Wholesale Banking processes and operating requirements at a large, complex, and globally-diverse financial institution
  • Demonstrated ability to build collaborative partnerships and facilitate efforts across business units, creating alliances among diverse stakeholders
  • Leadership ability to motivate team members, actively lead and facilitate discussions, and drive toward decisions that are in the best interest of Wells Fargo and our customers
  • Proactive self-starter who values personal accountability and thrives under pressure in a fast-paced and demanding environment
  • Proven ability to navigate through ambiguity and maintain momentum, driving for results and clarity in uncertain situations
  • Demonstrated core competencies in Leadership, Business Acumen in Wholesale Banking and Risk Management, Change Management, Project Management, and Process Improvement
  • Advanced proficiency in MS Word, Excel, PowerPoint, Visio, and MS Project

Job Expectations

  • Ability to travel up to 25% of the time


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.