Operational Risk Consultant 4 in Charlotte, North Carolina | DiversityInc Careers
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Operational Risk Consultant 4

Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.


Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.


Corporate Risk helps all Wells Fargo businesses identify and manage risk. We focus on three key risk areas: credit risk, operational risk and market risk. We help our management and Board of Directors identify and monitor risks that may affect multiple lines of business, and take appropriate action when business activities exceed the risk tolerance of the company.


An Operational Risk Consultant for Treasury Management Risk & Compliance is responsible for developing, implementing and monitoring risk-based programs to identify, assess and mitigate operational risk that arises from inadequate or failed internal processes, people, systems or external events, while maintaining a balance between risk mitigation and operational efficiency. With respect to such programs, this position will support the risk and privacy management needs of Treasury Management (TM) products as assigned. The person in this position will:


  • Complete the Merchant RCSA assessment, which has required the re-write of controls for 40 risks, 50 MRs and over 200 Controls.
  • Support the implementation and execution of the Wells Fargo New Business Initiatives Program that require detailed risk identification reviews across multiple stakeholders (5 currently active with more expected)
  • Develop, implement and sustain a monitoring program, including effectiveness of controls. The number of active issues and corrective actions has risen with 6 Operational Risk Issues/28 Corrective Actions and 5 Compliance Issues/17 Corrective Actions
  • Evaluate changes and provide input to several policies, standards, and procedures
  • Collaborate with product managers, functional areas, and compliance consultants to identify Merchant Services risks and define controls and to drive improved Risk Governance.
  • Expanded coverage of Merchant Product & Operational processes including coverage of: 3 Product Management/Product Development teams, Contract Validation/Onboarding, Marketing & Sales Support, Application Development, Sales Practices, 4 Merchant Services Operations teams &  Merchant Sponsorship Risk
  • Build and maintain rapport with product managers, compliance, privacy, legal, technical product consultants and functional area SMEs.
  • Provide credible challenge to frequency and severity ratings of risks and the adequacy of proposed controls.
  • Partner with compliance consultants on incorporation of content into Internal Risk Assessments and BPRM.
  • Partner with Privacy Risk Consultants and participate in Privacy initiatives concerning Merchant Services.
  • Identify, socialize, and log product-related issues. Coordinate analysis of issues, track remediation efforts.
  • Contribute to periodic management reports on issue status, testing results, and risk reduction opportunities.
  • Update program tracking tools on own initiative and as prompted by program administrators.
  • Master the risk management tools adopted by Treasury Merchant and Payment Solutions Compliance and Operational Risk team.
  • Engage in continual learning on the capabilities of supported products.


An Operational Risk Consultant in this position will compile information from various sources and communicate complex ideas to a sophisticated audience of experts. Healthy skepticism, inquisitiveness, and thoroughness will bolster credibility and enhance success. Strong oral and written communication skills are absolutely essential.


Please Note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

Required Qualifications

  • 6+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 6+ years of IT systems security, business process management or financial services industry experience, of which 3+ years must include direct experience in compliance, operational risk management, or a combination of both

Desired Qualifications

  • Advanced Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to interact with all levels of an organization

Other Desired Qualifications
  • Experience or strong familiarity with electronic payments, electronic treasury management tools, and electronic delivery channels. E.g. Merchant Services.
  • Experience in Merchant Services and Card risk.
  • Experience with identifying and documenting key risks and controls.
  • Experience with understanding and applying corporate risk tools and systems (e.g., RCSA, SHRP, and Policyworks).
  • Advanced skill using the Microsoft Office suite of products, including but not limited to: Word, Excel, and Visio
  • Excellent verbal and written communication skills. This extends beyond grammar, punctuation, and spelling to include the ability to write a coherent, comprehensive, compelling, accurate, yet concise narrative.
  • Confidence to work remotely and establish rapport in non-face-to-face situations. 
  • Strong time management skills and the demonstrated ability to manage multiple tasks and meet deadlines with minimal supervision.
  • Keen attention to detail.
  • Demonstrated ability to think independently and bring insightful challenge to the identification of risk.
  • Experience facilitating and presenting to multiple levels of employees and management.


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.