Operational Risk & Compliance Leader - Unclaimed Property Operations (ORCM5) in Charlotte, North Carolina | DiversityInc Careers
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Operational Risk & Compliance Leader - Unclaimed Property Operations (ORCM5)

Job Description

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Cards and Retail Services, Deposit Products Group, the Innovation Group, Treasury Management, Merchant Services, Payment Solutions, and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.

The Operations Group is responsible for key functions critical to achieving Wells Fargo's Vision and Values. Operations provides foundational banking services for many businesses across the enterprise. We have an experienced leadership team and highly engaged team members committed to being a competitive advantage for Wells Fargo. From protecting customers from fraud to assisting bankers with opening new deposit accounts, from enabling companies to wire funds to processing millions of transactions accurately and timely each day, the critical work our team does creates the experience customers have with Wells Fargo. The work we do directly impacts Wells Fargo's ability to attract and retain customers. Together, with our valued partners, we strive to provide an outstanding customer experience across our business every day.

The Team:
Within the PVSI team, Operations Risk Management and Compliance is responsible for driving the execution and comprehensive view of risk across each Operations division by instilling a risk management culture where businesses are accountable for understanding and managing their risk.

The Role:
Senior Operational Risk & Compliance Manager to support the newly created Unclaimed Property Operations Group. This role will report directly to the Head of Operations Control. This is an exciting opportunity to manage risk program support from the ground up for a highly visible, strategic and innovative group within the Operations division. The selected individual will work closely with the senior leadership team to design, and execute an effective risk management program.

Key Responsibilities/Accountabilities
Our environment continues to be one of heightened standards, raised risk consciousness, and regulatory
requirements. This role will be responsible for identifying risks, providing input into the business’s strategic plan, implementing policies, supporting control effectiveness assurance across major processes, and monitoring and remediating risk issues in a timely manner.

Responsibilities of this position include, but are not limited to:

  • Leading matrixed teams to effectively identify risks, partner to develop remediation approaches, ensure remediation plans are executed and validated.
  • Representing the Unclaimed Property Operations Group on all risk matters requiring review and ensuring all risk management deliverables are met accurately and timely,
  • Providing advanced examination, operational risk expertise, consultation, and leadership direction to ensure preparedness for all regulatory examinations
  • Working cross group and cross business to address emerging and existing risks in the environment
  • Delivering risk management strategy and solutions to support enterprise-wide business
  • Partnering with Wells Fargo Corporate Risk and Wells Fargo Compliance
  • Ability to travel (up to 20% )

**Preference for position to be located in one of the posted locations; however, consideration will be given across the Wells Fargo footprint

Required Qualifications

  • 10+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 10+ years of IT systems security, business process management or financial services industry experience, of which 6+ years must include direct experience in compliance, operational risk management, or a combination of both
  • 7+ years of management experience
  • 8+ years of risk management experience

Desired Qualifications

  • Advanced Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to articulate complex concepts in a clear manner

Other Desired Qualifications
  • Experience successfully collaborating with others in a change driven environment
  • Ability to synthesize complex analytical findings into executive level communications
  • 8+ Years management experience with demonstrated leadership skills and strategic ability to execute risk management programs
  • Demonstrated leadership and management of both direct and matrix organizations that are known for delivering results
  • Demonstrated success with collaborating, as well as positively influencing business units to identify, formulate and implement processes/procedures to mitigate risk
  • Demonstrated successful facilitation and negotiation skills, especially with difficult topics when partnering with senior management. This includes the willingness and ability to question decisions, understand direction and escalate issues, where necessary
  • Demonstrated experience with both strategic and tactical approaches to risk management
  • Experience in building risk programs “from scratch” supporting operational and business units
  • Experience with 3rd party/vendor risk management
  • Ability to navigate across company, risk and business lines
  • Ability to work in a fast paced, multi-faceted, ambiguous environment
  • Ability to synthesize data from a variety of sources and deliver results quickly
  • Demonstrated experience working with other risk management communities
  • Understanding of Operations business processes
  • Experience with Wells Fargo Corporate Risk and Compliance programs
  • Experience with Wells Fargo Regulatory and Exam Management practices
  • Demonstrated understanding of technology environments as it relates to risk issues facing financial institutions today
  • Bachelor’s Degree/ advanced degree (MBA/JD) preferred; regulatory experience
  • Professional certifications such as CPA, CSCP, CRCM, CGEIT, CRISC, CITP, CISA, CISSP, CIA

Job Expectations

  • Ability to travel up to 20% of the time


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.