Omni-Channel Supervisor - Montgomery Mall in North Wales, Pennsylvania | DiversityInc Careers
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Omni-Channel Supervisor - Montgomery Mall

Omni-Channel Supervisor - Montgomery Mall

Location: North Wales, PA, United States - Montgomery Mall 300 Montgomery Mall
Job ID: 1074492
Date: July 11, 2018

Job Description

General Description

J. C. Penney Company, Inc., one of the nation's largest apparel and home furnishings retailers, is on a mission to ensure every shopping experience is worth the customer's time, money and effort. Whether shopping or visiting one of over 850 store locations across the United States and Puerto Rico, customers will discover a broad assortment of products from a leading portfolio of private, exclusive and national brands.  Supporting this value proposition is the warrior spirit of over 100,000 JCPenney associates worldwide, who are focused on the Company's three strategic priorities of strengthening private brands, becoming a world-class Omni-channel retailer and increasing revenue per customer.

As the Omni-Channel Supervisor you are accountable for driving Omni-Channel initiatives, supervising and engaging Omni-channel team training and developing associates.


  • Customer Service & Sales
    • Greets and assists customers in finding products and partners with other team members when additional help is needed
    • Models for and holds team accountable for outstanding customer service
    • Supports the Manager on Duty program
    • Directs customer service activities throughout the store
  • Enterprise Fulfillment
    • Responsible for the completion of all Ship from Store & Buy Online Pick Up in Store orders within prescribed time periods
    • Achieves productivity targets by reviewing available reports and metrics to identifying opportunity items and reduce shrink
    • Partners with Operations Supervisor to resolve operational concerns that impact Enterprise Fulfillment
    • Conducts audits of Enterprise Fulfillment orders to ensure accuracy of orders, drive customer experience and minimize shrink
    • Responsible for the Return Shipment Processes and ensures that all items are returned
    • Responsible for stockroom standards for all Omni-channel processes to ensure efficient execution and a safe work environment
    • Reviews available reports and metrics to identify opportunity items and reduce shrink
    • Conducts quarterly audit of packages and takes action as needed
  • Team Development
    • Responsible for the completion of Omni-channel associate training and policy compliance
    • Consistently provides ongoing feedback and coaching to associate
    • Takes action on performance and policy issues within the team

Skills & Experience

To achieve success at JCPenney, a Omni-Channel Supervisor will possess the following:

  • Work experience- Minimum of 2 years retail leadership experience
  • Education- Bachelor degree or equivalent work experience
  • Drives Performance - Holds self and others accountable to a higher standard to achieve results. Provides feedback, visibility and recognition to the team
  • Service-Oriented- Empathetically services the needs of customers and associates; seeks to understand diverse points of view to help find the best solution
  • Builds Relationships – Develops positive relationships: establishes strong networks, shows respect for different styles, and communicates effectively to a wide audiences
  • Drives Change - Adapts quickly to changing situations with energy and a positive attitude


Job Title: Omni-Channel Supervisor - Montgomery Mall
Location: North Wales, PA, United States - Montgomery Mall 300 Montgomery Mall
Job ID: 1074492

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