Microsoft Dynamics 365 in Atlanta, Georgia | DiversityInc Careers

Microsoft Dynamics 365

A career within Microsoft Consulting services, will provide the opportunity to help our clients evaluate their supporting technologies needed to engage effectively with their customers, supply chain and employees. We contribute to PwC’s value proposition of strategy led and technology enabled by aligning our Advisory industry focus with Microsoft’s key technologies such as Dynamics AX, Dynamics365, Office365, Azure and Business Intelligence Analytics.


As a Senior Associate, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

  • Proactively assist in the management of several clients, while reporting to Managers and above
  • Train and lead staff
  • Establish effective working relationships directly with clients
  • Contribute to the development of your own and team’s technical acumen
  • Keep up to date with local and national business and economic issues
  • Be actively involved in business development activities to help identify and research opportunities on new/existing clients 
  • Continue to develop internal relationships and your PwC brand

Preferred skills

Certification(s) Preferred:
Acquired one or more certifications within Dynamics CRM (2013/2011/4.0/Online)

Preferred Knowledge/Skills:
Demonstrates thorough knowledge and success with leading efforts to understand, assess, consult, design, implement and train on Microsoft Dynamics CRM applications-based solutions, which include the following areas:
- Interacting with prospects and clients to understand key CRM requirements across Sales, Services, Marketing and Support;
- Successfully demonstrating Microsoft Dynamics CRM solution capabilities to the client and provide them with examples to ascertain business requirements; advising on complex MS Dynamics CRM business cases and propose solutions based on Microsoft Dynamics CRM, 3rd parties and customizations;
- Doing business process analysis and creating detailed CRM process flows using a diagramming tool such as Visio;
- Creating fit and gap analysis to assess how well the solution meets requirements and assess whether requirements are complete and comprehensive using fit and gap analysis templates for CRM;
- Creating functional requirements documents containing details for CRM functional requirements based on templates and being able to present functional requirements to Stakeholders as well as Business Leads and Subject Matter Experts for signoff;
- Developing project plans and creating estimations for tasks as well as coordinate and manage the project tasks on time and under budget, manage the projects on a day to day basis, document meetings carefully, maintain repository of content;
- Helping the team through the life cycle of a CRM implementation providing key inputs during design, migrating data from external systems, conducting and supporting solution testing, building test cases, assisting with functional, system and user acceptance testing, and conducting and supporting user and administrator training;
- Assisting sales and presales teams to prepare proposals, participate on client presentations and support business development and the sale of professional services when necessary Prior experience as a Microsoft Dynamics CRM consultant in a client-facing role for Microsoft Dynamics top tier or similar consulting organization is preferred, as well as Microsoft Dynamics CRM and Scribe certifications.

Demonstrates proven success and extensive abilities to utilize Microsoft Dynamics CRM in a functional capacity, which includes the following areas:
- Leveraging extensive functional knowledge of the CRM space, preferably in an Industry Vertical and preferred knowledge of competitive CRM Solutions like Salesforce, SAP, Siebel etc.;
- Performing key contributions to the lifecycle stages of a Dynamics CRM Solution (Assessment, Design, Development, Deployment, Testing, Operations and Diagnostics), leveraging CRM 2013/2011/CRM 4.0 and CRM Capabilities;
- Utilizing Microsoft BI suite, MS SQL Server and SSRS reporting services to manage the reporting lifecycle (Report Design, Creation, Publishing, Subscription, Alerts);
- Leveraging project management skills to lead engagements through completion particularly functional aspects while collaborating closely with the customers, technical architects, and developers;
- Interacting and utilizing effectively written and verbal business communication skills with clients and firm staff and/or management in a professional services business environment, emphasizing the development and delivery of presentations to business users, and use of MS Visio as a diagramming too.

Minimum years experience required

4 years

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.Advertisement