Marketing Operations Senior Associate in New York, New York | DiversityInc Careers
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Marketing Operations Senior Associate

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management. Join our Brand, Marketing and Communications (BMC) team and you will directly support and promote our brand and reputation. Through internal communications, public relations and corporate communications, you’ll provide a wide range of marketing and communications services to internal and external audiences. These include current and future clients, our current and future employees, alumni, regulators, the media and the communities within which we operate. With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Job summary

As a Marketing Operations Senior Associate within the Brand, Marketing and Communications (BMC) function of EY’s Northeast Region, you will support the BMC team with internal resource management including budget and activity management, Global and Regional BMC reporting, digital and traditional marketing campaigns and event execution. You will also provide project management support for the BMC team on select special projects. You will be part of a team that helps to raise awareness of the firm’s experience in audit, advisory, tax and transaction services and executes programs tied to geographic and industry sectors within the Northeast Region. This role requires a person who thrives in a fast-paced, deadline-driven work environment and is willing to take on new and dynamic projects.

Requirements and responsibilities

  • Support fiscal budget planning and ongoing management, working closely with the Operations and Enablement Leader to create reports and develop a monthly reconciliation process for all program-based BMC budgets.
  • Maintain a BMC activity calendar and be responsible for timely updates.

  • Manage Northeast BMC internal connection channels including SharePoint, team calls and team shared drive.

  • Collaborate across BMC teams to identify best practices, highlight key challenges and benchmark BMC activities.

  • Drive project plans and governance processes; identify and propose solutions for process improvements across BMC pillars.

  • Act as a subject matter resource for firm tools and processes including BRET,SCORE and CPE.

  • Assist in implementing ROI measurement and reporting for BMC activities; help build reports based on data submission; participate in Global Analytics and Measurement network.

  • Enable and execute GTM activities as needed: act as a project manager for small to medium-size marketing initiatives, assist with the creation and execution of communications and campaigns, provide on-site support.

  • Serve as quality control for Global Delivery Services (GDS) resources; provide project guidance as needed.

  • Act as CRM and email marketing platform Champion

Knowledge and skills requirements

  • Strong technical skills related to database administration, list management and email marketing tools/systems.
  • Proficiency in Excel and PowerPoint, and be the first adopter of new BMC/EY tools and technology systems, e.g. Sharepoint, Mercury, etc.
  • Develop an ability to track and manage complex, large-scale budgets, with support from the Operations and Enablement Leader who oversees the BMC program budgets.
  • Demonstrate strong communications skills, ability to problem solve and act as a go-to resource on all BMC operations and issues.
  • Understanding of marketing and communication principles
  • Strong project management skills and ability to managing multiple, complex and time-sensitive projects through organization and prioritization
  • Demonstrated ability to team across groups of diverse stakeholders
  • Experience with CRM platforms and conceptualizing, executing and reporting performance analytics for email marketing campaigns
  • Demonstrated ability to adhere to reporting requirements and risk management protocols


  • Experience in a project management and/or an operations role within a global professional services environment.

  • Experience in database administration/marketing, and digital media.

  • Some finance/accounting background is an asset.

  • Understanding of Brand, Marketing and Communications functions in a world-class global organization.


  • A Bachelor's degree, with a Marketing or Communications major is preferred.

Ernst & Young LLP, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.