Manager, Tours Tech Operations in Burbank, California | DiversityInc Careers
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Manager, Tours Tech Operations

Job Title
Manager, Tours Tech Operations Time Warner
Warner Bros. Entertainment Group WB Business Unit WB Technology Industry Film Production and Distribution Area of
Technology/Information Technology Location United States - California - Burbank Requisition # 164445BR Position
Full Time Company Overview Warner Bros. has been entertaining audiences for more than 90 years through the world’s most-loved characters and franchises. Warner Bros. employs people all over the world in a wide variety of disciplines. We're always on the lookout for energetic, creative people to join our team. Business Unit Overview WB Technology combines Warner Bros.’ industry-leading technologists and disciplines to ensure global alignment with business strategy and accelerated delivery of innovative technology solutions studio- and industry-wide. From pre-production through archiving, the WBT organization will provide critical business and technology intelligence and services to all Studio business units. WBT manages the Studio’s enterprise systems and solutions, emerging platforms, information security, consumer intelligence, content mastering and delivery, and more. Posting Job Description What part will you play?
Warner Bros. Entertainment Inc. seeks a Manager, Tours Tech Operations for the Digital Product, Platform & Strategy: Digital Ops, Product & Eng department. The Manager of Tours Technology Operations for Burbank/Hollyowood Tours will be responsible for a wide range of technology operations supporting the WB Hollywood Tour based in Burbank. Functions will include overseeing outsourced 24/7 support providers, interacting constantly with the Business to address systems problems, and to facilitate service improvements. In addition, this position will provide key input to enhancements, requirements, etc. based on experience with the Business Operation.
  • Work with 3rd-party Support Providers to define requirements for their operation, and evaluate their performance on an ongoing basis.
  • Provide direct, hands-on support for systems as needed (especially when 3rd-party support providers are not moving fast enough
  • Act as key point-person for day-to-day operations for WB Hollywood Tour personnel and Business.
  • Provide key input, based on in-depth understanding of Business Operation, to consideration of new platforms, tools, and technical services.   
What do we require from you?
  • B.S. in Computer Science or equivalent experience.
  • 3+ years technology operations experience. This may included Windows and Linux configuration, based software management, basic network management.
  • Knowledge of Windows Server Management & Configuration.
  • Knowledge of Linux Shell.
  • Basic experience with Network Hardware.
  • Overall knowledge of the entertainment industry business preferred.
  • Overall knowledge of Warner Bros. businesses, business processes, technologies and applications that support it is preferred.
  • Ability to work with outside vendors and clients under sometimes adverse circumstances and under time critical constraints.
  • Must be able communicate effectively and tactfully with all levels of personnel (in person, written, telephone).
  • Must be able to pay close attention to detail.
  • Must be able to handle multiple tasks in a fast paced environment.
  • Must be able to organize and schedule work effectively.
  • Must be able to work flexible hours, including overtime, if and when necessary.
But Wait, There's More! At WBT we look for members who want to:
  • Be Curious: Seek out opportunities to learn, and who aren’t afraid to ask questions
  • Own It: Be the driver, and take accountability
  • Embrace Change: The technology landscape is ever changing – we’re looking for people who are ready to change along with it.
  • Engage and Influence: Share your passion for technology, and develop great relationships with colleagues and collaborators
  • Respect: Show empathy and respect to all, and operate with the best intentions
  • Live the #WBLife: At WBT we look for team members who want to “Contribute to Our Community


The Warner Bros. Entertainment Group of Companies is an equal opportunity employer and considers all candidates for employment regardless of race, color, religion, sex, national origin, citizenship, age, disability, marital status, military or veteran's status (including protected veterans, as may be required by federal law), sexual orientation, gender identity or any other category protected by law.