Manager, Technology Contract Mgmt in Burbank, California | DiversityInc Careers
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Manager, Technology Contract Mgmt

Job Title
Manager, Technology Contract Mgmt Time Warner
Warner Bros. Entertainment Group WB Business Unit WB Technology Industry Film Production and Distribution Area of
Technology/Information Technology Location United States - California - Burbank Requisition # 164125BR Position
Full Time Company Overview Warner Bros. has been entertaining audiences for more than 90 years through the world’s most-loved characters and franchises. Warner Bros. employs people all over the world in a wide variety of disciplines. We're always on the lookout for energetic, creative people to join our team. Business Unit Overview WB Technology combines Warner Bros.’ industry-leading technologists and disciplines to ensure global alignment with business strategy and accelerated delivery of innovative technology solutions studio- and industry-wide. From pre-production through archiving, the WBT organization will provide critical business and technology intelligence and services to all Studio business units. WBT manages the Studio’s enterprise systems and solutions, emerging platforms, information security, consumer intelligence, content mastering and delivery, and more. Posting Job Description What part will you play?
Warner Bros. Entertainment Inc. seeks a Manager, Technology Contract Management for the Technology Service Operations department. This position ensures that service providers are adhering to operational guidelines and meeting service delivery goals. The position provides analysis and recommendations on service delivery issues and trends, including oversight of WBTS’s data in Service.  
  • Contract Management and Administration – Ensure all deadlines, deliverables and conditions described in WBT’s Application Maintenance and Infrastructure Services contracts are tracked and met by the Service Providers.  These contracts include Managed Services, Managed Capacity, Fixed Bid and Time & Materials arrangements.  Maintain an inventory of all active and in-process contracts and in-process contract change orders.  Work with WBT Application/Service Owners and with WB Legal to organize and track all contract negotiations.  Ensure timely closure of all contract negotiation issues and manage the process through contract/change order execution.
  • Service Delivery Management.  Establish and maintain operational guidelines used by Service Providers for contractually required Service Level Agreement (SLA) and Key Performance Indicator (KPI) reporting, and for compliance with contractually-defined processes such as Incident, Service Request, Problem and Change Management.  Monitor service delivery quality and compliance through Service Now reporting and through weekly and monthly performance review meetings.  Onboard new Service Providers to WBT tools and operational processes.  Work with WBT Application Owners when new applications are moved into existing support models to ensure operations are consistent.
  • Financial Management – Maintain contract pricing schedules and provide them to Technology Finance and Enterprise Financial Services in support of the monthly accruals process.  In addition, use the schedules to provide estimates for annual Purchase Orders for multi-year contracts.  Regularly communicate items affecting billing and accruals to the Finance teams and WBT Project Services.
  • Knowledge Management.  Maintain self-service training and reference materials related to WBT’s contracts, SLAs, KPIs, and operational guidelines.  Work with Service Providers to ensure that they are maintaining the contractually-required documentation on their SharePoint sites and in Service Now.  Act as the point of contact for questions from WBT Application/Service Owners on contract-related questions.
What do we require from you?
  • Bachelor’s degree required; advanced degree is a plus.
  • 4-7 years’ experience in delivering technology services or in overseeing the contractual and service delivery performance of technology Service Providers.
  • Service Now reporting.
  • Strong MS Office Suite skills, particularly in PowerPoint and Excel (pivot tables, charts).
  • Operational knowledge of SharePoint as a tool for publishing & sharing information.
  • Office 365 skills a plus.
  • Knowledge of legal requirements involved with contracts.
  • Contract administration.
  • Reporting and analysis of operational metrics, preferably in an outsourced managed services contract environment.
  • Familiarity with accounting procedures.
  • Project management tools and methods, including Agile and Lean, desirable.
  • Keen attention to detail, with an ability to spot errors.
  • Ability to influence and lead others, without direct reporting relationships.
  • Very strong verbal and written communication skills, and an ability to interact effectively with all levels of management.
  • Confident presenter in formal and informal settings.
  • Ability to multi-task, deal with ambiguity, and manage changing priorities.
  • Ability to craft solutions that balance broader business needs with timely delivery.
But Wait, There's More! At WBT we look for members who want to:
  • Be Curious: Seek out opportunities to learn, and who aren’t afraid to ask questions
  • Own It: Be the driver, and take accountability
  • Embrace Change: The technology landscape is ever changing – we’re looking for people who are ready to change along with it.
  • Engage and Influence: Share your passion for technology, and develop great relationships with colleagues and collaborators
  • Respect: Show empathy and respect to all, and operate with the best intentions
  • Live the #WBLife: At WBT we look for team members who want to “Contribute to Our Community


The Warner Bros. Entertainment Group of Companies is an equal opportunity employer and considers all candidates for employment regardless of race, color, religion, sex, national origin, citizenship, age, disability, marital status, military or veteran's status (including protected veterans, as may be required by federal law), sexual orientation, gender identity or any other category protected by law.