Manager, Product Specialist in Purchase, New York | DiversityInc Careers
 

Manager, Product Specialist

Who is Mastercard?

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives.  We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Manager, Product Specialist

Overview

The North America Enterprise Security Solutions (ESS) team is responsible for MasterCard’s safety and security related product development and sales efforts in the North America Region. The products that we support help to protect the integrity of the electronic payment system as well as ensure payments are simple, safe and secure. The products are primarily focused on authentication, fraud prevention, risk mitigation and dispute resolution across all payment channels as well as all Mastercard stakeholders; issuers, acquirers, merchants, processors and consumers.

• Do you love analyzing data, creatively solving problems and investigating trends to help create sales opportunities for new and existing solutions?
• Do you get excited by finding opportunities from data analysis and using your findings to help convince or bring others to your conclusion?
• Do you love interacting with customers and providing consultative recommendations on ways to improve their products and strategies?
• Have you been part of the go-to-market strategy for a new service in North America?
• Are you motivated to be a part of innovative organization that is helping customers secure the payments ecosystem?

The Manager Role – Product Specialist will: (1) compile, monitor, analyze and report on business metrics for issuers authorization/declines to identify areas of improvement to help facilitate the sales process and inform internal stakeholders, (2) consult with customers to identify products, processes or solutions that can lead to improvement, based on data-driven analysis and (3) lead the sales of specific Mastercard ESS solutions within the North American Region to existing customers and prospects.

Role:

• The position will be part of the ESS Product Sales team, which is focused on leading the sales of the Mastercard Enterprise Security Solutions products within the North American Region to customers and prospects while working closely with internal business partners to develop opportunities to increase Mastercard share of business.
• This role will focus on the identifying new sales opportunities and optimization process (compile, analyze, monitor and report on business metrics) of transaction authorizations and declines in order to recommend solutions such as Account Level Management, Automatic Billing Updater and Decision Intelligence or ways to optimize existing solutions through consultative engagements (Mastercard Advisors or Professional Services).
• This is a customer-facing role which requires exceptional business development and strategic selling skills.
• Accountabilities are to grow Mastercard and customer revenues through optimization and sales efforts while acting as a key conduit for information sharing between customers and Global Product and Solutions (GP&S) and Mastercard Advisors.
• The individual chosen will also be responsible for providing ESS strategy and sales support for a specific set of products to Client Relationship Managers (CRM) and Mastercard US Market Development (USMD) and their existing customers and identified prospects.
• Coordinate with CRMs and Global Product and Solutions (GP&S) to develop compelling business cases and deliver quantifiable solutions for customers and prospects based on customer needs and requirements.
• Represent voice of customer by communicating market feedback and opportunities to GP&S with the goal of refining existing solutions and developing new solutions


All About You
• Experience in financial services or payments fraud/risk business preferred
• Experience with identifying sales and optimization opportunity through data analysis
• Demonstrated ability to act with a persistent and relentless sense of urgency
• Strong analytical skill set and ability to translate metrics into opportunity for Mastercard and value for the customer
• Ability to develop sales strategies to align to the needs and comprehension of the audience
• Sales strategy development and execution/management of sales pipeline
• Strategic planning, relationship management and project management
• Strategic/consultative selling to large, complex financial institutions, governments or merchants
• Self-starter, highly organized, collaboration minded and results driven
• Strong interpersonal skills and the ability to work well in a matrix/team environment and manage key customer relationships
• Ability to multi-task and work on multiple projects
• Proficiency in Microsoft Excel and PowerPoint
• Overnight travel required (30%)
• Bachelor’s degree (advanced degree preferable)

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting.  Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.