Manager, Franchise Customer Performance – Acceptance Integrity in Purchase, New York | DiversityInc Careers
 

Manager, Franchise Customer Performance – Acceptance Integrity

Who is Mastercard?

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives.  We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Manager, Franchise Customer Performance – Acceptance Integrity

Manager, Franchise Customer Performance – Acceptance Integrity

About the Opportunity:
Mastercard operates the world’s fastest payment processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. Every day, everywhere, we use our technology and expertise to make payments safe, simple and smart. We know safety and security are the top priorities of our customers, cardholders and partners, so we won’t stand still in developing new and better ways to keep payments safe.

Overview

The Franchise Customer Performance (FCP) team is a group within Mastercard Law and Franchise Integrity that works to preserve and enhance the integrity of the Mastercard brand by ensuring customer compliance with Mastercard Standards. FCP manages a number of global customer compliance programs with a primary focus on optimizing the performance of Mastercard’s customers and our network. FCP is also actively engaged in efforts to strengthen acceptance of Mastercard products and is deploying global compliance initiatives in support of this objective.

• Are you highly skilled in analyzing metrics and trends?
• Do you have superior written and verbal communication skills?
• Are you a high performer with solid project management skills?
• Are you innovative and a thought leader?

Role

Play a lead role in building a new compliance function focused on improving acceptance to ensure high quality POI interactions and cardholder experience
Develop analytic insights and tools to facilitate new compliance initiatives, direct strategy, and address issues impacting acceptance
Perform project management duties, creating and documenting processes, developing timelines, managing compliance cases
Establish and leverage relationships with key stakeholders to identify and address vulnerabilities and weaknesses
Interface with customers, both internal and external, to effectively communicate and educate on program rules, procedures and best practices
Identify regional or global trends and develop key performance metrics and reporting
Complete ad hoc requests, participate in special projects as required, and provide cross-functional support as needed

All About You

Advanced analytical, investigative and problem-solving skills
Strategic thinker with ability to derive and translate data analytics to meet business goals
Superior written and verbal communication skills
Solid project management skills, highly organized with strong attention to detail
Must be able to work independently in developing and mapping out solutions
Must be able to work in a fast paced and dynamic environment, handle multiple tasks, consistently meet established deadlines, and deliver exceptional results
Expert PC skills including proficiency in Microsoft Excel, Word, PowerPoint, and Access; programming and coding ability a plus
Experience with Tableau, Domo, or other comparable business intelligence tools
Experience in risk management disciplines
Knowledge of Mastercard Rules and Standards

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting.  Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.