Manager, Client Solutions

Manager, Client Solutions - 13602

Client Services and Sales - USA New York, New York 

The Manager, Client Solutions works on an account team dedicated to one or more of Nielsen’s major Television clients. The scope of the client service function ranges from contract negotiating, in-bound calls addressing ratings and advertising data inquiries, understanding consumer viewership behaviors across screens, and maintaining knowledge of Nielsen’s product mechanics and roadmap. In this role, the incumbent will be responsible for maintaining and deepening Nielsen’s relationship with the client, including the identification of additional opportunities for selling products and projects that address key client issues/needs related to all facets of linear and digital program and ad sales research. The Manager, Client Solutions will take ownership over a significant portion of managing both the client relationship and internal projects and relationships in support of client needs. The ideal candidate will possess demonstrated ability and experience in building and honing key relationships both internally and externally, robust written and oral communication skills, an ability to adapt to the needs of our dynamic environment, a strong response orientation, an intellectual curiosity and passion for data, and an enthusiasm for television/digital media.

 

Job Responsibilities:

  • Build trust-based relationships with key contacts at the client; strive to independently build deeper and wider relationships within and across client organization by building a comprehensive understanding of client and marketplace and leveraging prior experience and client service acumen.
  • Present opportunities to help clients grow our business through consultative selling, in collaboration with the Director or Vice President leading the overall client relationship.
  • Articulate an excellent understanding of each product and solution, and how the data can be used to improve business performance.
  • Build client presentations that capture the client’s core business issues and the matching solutions that Nielsen’s capabilities can bring.
  • Work with internal functions to ensure data is accurately produced.
  • Conduct client meetings to build and maintain relationships.
  • Act as an internal champion for the client by working collaboratively with internal partners and the team to coordinate efforts for clients where appropriate: case resolution management, usage reporting, contract renewals and amendments, and other support tasks.
  • Attend client- and industry-specific meetings.
  • Support team members in managing other areas of the accounts within your vertical.
  • Begin to develop and refine negotiation skills.
  • Act as a mentor to more junior talent on the team.
  • Provide day-to-day support of the client’s needs when needed.
  • Engage in other responsibilities as needed.

 

Qualifications:

  • Office Skills – Excel, etc.
  • Understanding of the marketplace
  • Experience managing client relationships
  • 3-5 years experience in a client service role/ in the industry
  • Analytic skills 
  • BA or BS Degree
  • Knowledge of TV/Digital Industries
  • Knowledge of Nielsen’s productions and solutions
  • High attention to detail
  • Strong Interpersonal skills, highly motived, strong orientation toward client relationships
  • Strong analysis and presentation experience
  • Persuasive negotiation skills to ensure client needs are well balanced internally and externally
  • Excellent communication skills to translate complex concepts into concise yet informative messaging for clients
  • Ability to handle pressure, juggle multiple responsibilities simultaneously, and work well with a diverse customer base and various internal teams

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About Nielsen:

Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio, and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.

By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population. For more information, visit www.nielsen.com

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Type: Regular 

Primary Location:  New York,New York 

Secondary Locations: , , , 

Travel:  Yes, 10% of the Time