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Live Case Observation Specialist UK & IRE


Job Title: Professional Education Live Case Observation Specialist Reports to: Education Solutions Director UK & IRE Business: Medical Devices GCF Banding (proposed): TBC Function: Professional Education Date: June 2018 Location: Office & field (Leeds) Johnson & Johnson Medical Companies produce a broad range of innovative products and solutions used primarily by health care professionals in the fields of orthopaedics, neurological disease, infection prevention, cardiovascular disease, and aesthetics. As the most comprehensive devices business in the world, Johnson & Johnson Medical Devices is best suited to serve evolving customer needs, train more surgeons to improve standards of care, and treat more patients globally as access expands. Role Purpose: The planning and delivery of educational Live Case Observations (LCO) at both a national & regional level (in conjunction with our various training facilities) to extend the clinical knowledge and surgical skills of health care professionals. Facilitate the adoption & penetration of UK & IRE focus procedures & products. Deliver industry leading Professional Education, so it is a key differentiator for the UK & IRE business and a true value add for the customer base. Key areas of responsibility: Ownership of the planning and delivery of LCOs to meet the BP demands Ownership of procedural & product areas in line with the focus products & specialities Ownership and accountability for associated budgets Independent organisation and administration (including on-site management of selected events) in the field, e.g. live surgery Deliver compliance to HCC and CREDO requirements in dealing with HCP’s and Institutions Responsibility for selected, specified UK & EMEA LCO Training Centres Working in collaboration with internal and external customers to plan & deliver future LCOs from the Professional Education Department Provide analysis and metrics to track performance Chasing special documents (e.g. visas, honorary contracts, medical certificates) Distribute feedback forms and event participation certificates (if required) Capture visitor/staff feedback at the end of each training session Share all feedback with appropriate stakeholders. Budget management General: Maintain all necessary documentation relating to all stages of the process (auditable); Act as the key point of contact for all stakeholders in relation to all event compliance, HCP contractual and payment matters. Ad hoc projects when required
Qualifications
Accountabilities: Proactively identify business risks and opportunities to continually improve efficiency and effectiveness; Ensure events adhere to Health Care Compliance guidelines and that all contracts are fully executed in time for services; Enhance the Professional Education status by accepting ownership for being customer centric and solutions orientated; Be transparent with all aspects of non-compliance; Challenge the status quo. Key Relationships: Education Solutions Director/Professional Education Team: support in the implementation of the annual Professional Education Business plan. LCO faculty: manage key stakeholders to deliver LCO events in line with J&J Institute standards Education Solutions staff: liaise with UK & IRE, Regional and Global colleagues to support delivery of LCOs LCO external training centers: needs and capacity planning, assurance of quality standards, arrangement of actual LCO events UK & IRE commercial teams: engagement with the commercial teams to ensure the correct LCO faculty and delegates are selected in line with the annual business plan Platform Managers: plan and delivery of LCOs to support marketing strategies and tactical plans. Business Compliance: ensure all LCO activity meets J&J compliance standards Legal: ensure all LCO activity meets J&J legal standards Skills & competencies: Customer focused; Proactive; Enthusiastic; Flexible; Good with people; Solutions driven and outcomes focused; Self-motivated; Strong event management skills Excellent customer service and communication skills – with the ability to influence and develop tailored solutions; Ability to select the right communication channels to deliver quick results; Collaborating and engaging across functional boundaries; Ability to build strong working relationships globally; Solid organisational skills, including attention to detail and multitasking skills; Ability to work on own initiative and as part of a team; Logical and disciplined approach to record storage and maintenance activities; Ability to manage conflicts constructively; Good team worker, demonstrating loyalty and commitment to the organisation and team members. Demonstrated a cycle of success in their current role, and has taken on projects/initiatives to assist with their own personal development Program/project management experience in the compilation of a range of complex activities to produce a coherent program of continuing education events Structured, practical approach to project/event management Experience and willingness to deal with complex situations, prepared to undertake trouble-shooting (devising short-term solutions, crisis management, pragmatic way of working), enjoyment of not always being able to predict situations for which detailed planning is impossible Good team player. Experience of working with multifunctional teams without the direct authority to issue instructions, able to engage with people, and achieve goals on time and within budget Willingness/ability to indirectly lead multifunctional teams and to look after several projects at the same time, with systematic setting of priorities and organization of resources Experience in handling uncertainty and complexity. Talent for problem-solving through analytical ability to draw evidence-based conclusions about the impact of market dynamics, customers and competitors on programs Experience of working with senior managers and the presentation of complex marketing and technique-related subjects to them Ability to exert an effective influence at all levels of an organization and to convince others of ideas by understanding participants' wishes and dealing with them The ability to seize initiatives and introduce innovations to promote Professional Education. Creative, self-motivated and resourceful Flexibility in the implementation of ideas through the effective nurturing of relationships and networks both within J&J and also with important external participants (e.g. professional organizations, key opinion-formers), by gaining their confidence and respect Knowledge of the medical devices sector, J&J products and procedures as well as knowledge of finance and operating procedures at J&J Creative and can think out-side of the box. Able to travel all over the UK & IRE and some overseas travel will be required (40% travel). Education & experience: Experience in the field of event management Customer service experience; Medical Device Industry Knowledge; J&J products, procedures & NHS. Microsoft Office Experience: Excellent PC skills and a working knowledge of Access, Excel, Word, PowerPoint, Internet and Outlook. Location: Leeds office but willing to travel within UK & IRE and EMEA when necessary (40% travel) * Due to the changing nature of the business, this is not an exhaustive list of responsibilities and the role may be subject to change. Line management may also change.
Primary Location
United Kingdom-England-Leeds
Organization
Johnson & Johnson Medical Ltd. - fka -Ethicon Ltd. (7355)
Job Function
Marketing
Requisition ID
1805669434W