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Learning Support Coordinator

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management. Join our Enterprise Support Services (ESS) team and you will provide comprehensive, quality administrative and support services for all of our EY member firms. Our ESS professionals span a wide range of vital roles, from administrative support to facilities management, creative design, tax return processing, file management and emergency preparedness. With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
Job Summary: As Learning Support Coordinator, you'll help the EY Learning Team (EYLT) with the coordination and logistics of classes in your region. You'll team with the EYLT as well as the Affiliated Computer Services (ACS) Learning Administrators, to provide support for all classes. You'll also work closely with other members of the Enterprise Support Services (ESS) team to provide additional resources for your region.
The Learning Support Liaison will help you coordinate all classroom set-up support in locations where you're either not based, or cannot serve because of conflicting priorities. more advanced level of responsibility.
Key Responsibilities:
  • Help identify class participants, facility location, timing, session counts, and general course planning. May coordinate with Resource Management or other involved parties
  • Answer non-subject matter questions from learners (i.e., class location). Direct learners to appropriate resources as required (i.e., EYLT)
  • Participate in pre-class instructor conference calls as requested by EYLT
  • Serve as a resource for the instructor, for troubleshooting and support, prior to and during class.
  • Request and confirm technology needs with Facilities and Technology Support Services personnel to facilitate a smooth learning session
  • Receive and maintain inventories, and store materials for classes
  • Create, print, collate, and prepare required class materials
  • Create, edit, and distribute class notifications or invitations, such as save-the-date, invitation/registration information, welcome email with logistics, and reminder/follow-up
  • Support the processing of CPE. This includes setting up classes in the Learning Event Request database, creating and submitting documentation, handling class evaluations, and following up as required
  • On-site and off-site classroom support
  • Confirm that supplies, gifts, and giveaways (to be distributed by the instructors) are on hand and properly secured
  • Deliver, unpack, and distribute class materials
  • Coordinate food and beverage delivery and set-up
  • Provide printed copy of the sign-in sheet to the instructors at the beginning of the class. Collect sign-in sheet at the end of class, and verify instructor signature for CPE credit or the use of QR for CPE processing and scanning by individuals
  • Determine appropriate handling of learning materials, such as participant binders, third-party vendor items, and leftover class handouts

To qualify, candidates must have:
  • Ability to work well in a team environment
  • Strong problem-solving and conflict resolution skills, with both internal and external contacts
  • English language skills - excellent written and verbal communication
  • Strong communication and verbal skills
  • Ability to work independently
  • Strong Microsoft Office skills
  • 2-5 years of experience in a professional services environment
  • Learning or meeting and event services experience
  • Associate degree or equivalent

Ernst & Young LLP, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.