Junior Business Analyst - Communications in New York, New York | DiversityInc Careers

Junior Business Analyst - Communications


A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.



The Client Communications Team is responsible for managing customer correspondence for several lines of business. The Associate’s primary responsibilities include assisting with correspondence production incidents, corrective actions such as remediations, daily correspondence defect and error management, print vendor correspondence pulls, and User Acceptance testing for correspondence changes and deployments. This requires an understanding of root cause analysis, problem solving, and quality control testing. It also requires an understanding of correspondence and administrative system processes and workflows. The Associate works closely with Client Communications Team members and various business partners (e.g. Service, Product, Legal and Compliance) to understand their requirements for managing correspondence issues and testing.


Responsibilities include:

  • Tasks related to identifying, investigating and troubleshooting correspondence-related issues, incidents and defects while minimizing business interruptions.
  • Participates in remediation, recovery and resolution efforts due to correspondence problems.
  • Collaborates with Technology and third-party partners to identify and fix root cause of correspondence system issues and identifies short term/long term solutions.
  • Evaluates & resolves daily correspondence variances and defects.
  • Monitors and reviews daily correspondence variance and error reports to identify trends, discrepancies, and potential issues.
  • Maintains detailed logs of all issues including description, observations, root cause, corrective actions, and action steps.
  • Recommend improvements and enhancements based on issues and trending.
  • Creates test plans for correspondence changes, deployments, and remediations.
  • Performs User Acceptance Testing in connection with correspondence changes, deployments, and remediations.


General Profile:

  • Requires knowledge and experience in own discipline; still acquiring higher-level knowledge and skills
  • Builds knowledge of NYL, processes and customers
  • Solves problems in straightforward situations
  • Analyzes possible solutions using experience, judgment and precedents
  • Receives a moderate level of guidance and direction



  • Bachelor’s degree in Computer, or Business Concentration preferred, or equivalent years of related experience
  • Experience with Agile/Scrum methodologies
  • Strong problem solving and solutioning skills
  • Experience with creating and executing test plans
  • Administrative System knowledge – Client Information System, Cyberlife, Rpay 



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