IT Field Support Specialist (Duluth) in Columbia, Maryland | DiversityInc Careers
 

IT Field Support Specialist (Duluth)

Responsibilities Include:
  1. Installing, operating, maintaining,
    repairing and modifying end user devices such as personal computers,
    thin-clients, network interface cards, phones, monitors, printers, telephones,
    printers, pagers, and radios.

  2. Performing a variety of maintenance
    and technical support on devices, integrated systems and subsystems, and
    install/configure software at customer and/or field locations. 

  3. Troubleshooting and solving technical
    issues related to end user equipment hardware and software

  4. Ensuring customer satisfaction is
    achieved.

  5. Highly skilled in installing,
    repairing and troubleshooting computer hardware and peripherals. Well-versed in
    installing windows, software, applications, antivirus and patches

  6. Demonstrated ability to read and
    understand technical manuals and schematics

  7. Expertise in Microsoft Office
    Applications (Word, Excel, PowerPoint and Access)

  8. Able to manage time and priorities
    effectively

  9. Able to work efficiently with minimal
    supervision

  10. Proficient in working with end-users
    remotely

  11. Demonstrated expertise in Microsoft
    Windows 7 and 10

  12. Familiar with Active Directory
    security and policies

  13. Excellent analytical and problem-solving
    skills

  14. Outstanding communication skills to
    relate with team members and support workers



Required
Skills, Experience, and Education:
Minimum education and experience
level: High school/GED and a minimum of four (4) years of experience.
Equivalent education and experience: Associate’s degree and two (2) years of experience.
Must be able to lift 40 lbs.
 Must be willing to drive an AT&T Motor
Vehicle for an authorized purpose upon request.

Required
Clearance:
Candidate must be a U.S. Citizen and willing/able to
obtain/maintain a security clearance.

Desired:  DoD 8570 IAT Level 1 certification or MTA.